Reiny Rodriguez

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Costumer Support

SPIROAI

Aug 2022 - Oct 2025 (3 years 3 months)

As a Customer Support professional, I was responsible for managing the CRM platform utilizing AI and Helpscout to enhance customer interactions. My role involved proficient use of the Office package for report creation, ensuring accurate documentation of customer inquiries and resolutions. I effectively responded to emails and engaged in live chat with customers simultaneously, demonstrating strong multitasking abilities. While I do not have direct experience with appointment management, I am eager to learn and adapt to new tools. My experience in supporting clients and resolving their issues has equipped me with the necessary skills to provide exceptional customer service and administrative assistance, ensuring a seamless experience for al

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Costumer Success

ASTROSELLING URUGUAY

Aug 2022 - Aug 2023 (1 year 1 month)

• Managed the e-commerce platform, ensuring seamless operations and optimal user experience for customers.
• Oversaw office suite management to enhance productivity and organization within the team.
• Responded to emails and engaged in live chats with customers, providing onboarding support and addressing inquiries effectively.
• Utilized skills in TikTok Shop management to enhance our understanding of various online selling platforms, including Shopify, Mercado Libre, and Amazon. In my role at Astroselling, I collaborated with these platforms to connect APIs with our system, enabling sellers to access real-time stock information and other critical data for their online shops. This integration significantly improved cu

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CostumerSuccess|Mayo2020-Octubre2021

May 2020 - Oct 2021 (1 year 6 months)

• Proficiency in Zendesk. • Proficiency in Microsoft Office. • Responding to emails while simultaneously engaging in live chat with customers.

Customer success manager

SOS Asistencia

Jul 2017 - Dec 2018 (1 year 6 months)

As a Customer Success Manager, I was dedicated to ensuring customer satisfaction and fostering long-term relationships with clients. My role involved providing exceptional customer service, addressing inquiries, and resolving issues promptly to enhance the overall customer experience. Additionally, I utilized my data entry skills to maintain accurate records of customer interactions and feedback, which informed our strategies for improvement. While my experience in virtual assistance may not seem directly relevant, it has equipped me with the ability to support customers effectively by guiding them through the use of platforms like GoDaddy, assisting them with their purchases, and ensuring they received the help they needed to maximize thei

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Reiny Rodriguez

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Behavioral traits