Reina Hermias

Customer Service Representive

Radiology Partners

Aug 2025 - Dec 2025 (5 months)

Accurately entering and updating patient information, documenting billing, processing payments.

Customer Service Representative

UnitedHealthcare

Sep 2024 - Jun 2025 (10 months)

My attention to detail, accuracy, and multitasking skills while working in fast-paced healthcare environments. Accurately documenting patient information, updating healthcare accounts, handling insurance-related inquiries, appointment scheduling, prescription refill requests, and maintaining detailed records in healthcare systems.

O

Midwife

Ormoc Doctor's Hospital

Sep 2021 - Jun 2024 (2 years 10 months)

I have knowledge and exposure to medical terminology, healthcare documentation, insurance-related processes, and medical billing support. While I do not have direct hands-on experience in professional medical coding, I am familiar with healthcare workflows, patient records, billing documentation, and insurance processes. I am highly trainable and eager to expand my skills in ICD-10, CPT, HCPCS coding, and other medical coding systems. I possess foundational proficiency in medical terminology and SOAP documentation, which are essential for maintaining accurate patient records. My experience as a Licensed Midwife bridges the gap to medical coding by providing an in-depth understanding of clinical documentation, patient diagnoses, treatments,

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EDP Staff/ School Registrar Clerk

Western Leyte College of Ormoc

Jun 2010 - Jan 2016 (5 years 8 months)

Job Title: EDP Staff/ School Registrar Clerk Job Description: • Maintaining and updating student records, handling data entry and documentation, organizing filing systems, assisting students and faculty with registrar-related concerns, and ensuring accuracy and confidentiality of records. • Report preparation, record verification, and using Microsoft Office tools for administrative tasks and documentation management. • Applied principles of medical terminology to maintain precision in high-stakes documentation and administrative reporting, ensuring that all records adhere to standardized naming and categorization protocols. • Utilized a structured approach to record-keeping, similar to SOAP documentation, to systematically organize, asses

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