Reiji Freelance Recruiter

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Relationship Manager

The Freedom Geek

Sep 2023 - Current (3 years 2 months)

• Communicate directly with clients for their hiring needs and acquire details such as required skills and specific certification or experience.
• Screen candidates through our candidate pool and shortlist candidates that match client preferences.
• Schedule, arrange and attend meetings/interviews with clients and virtual assistants every week.
• Conduct initial interviews for aspiring virtual assistants.
• Assess applications that come through Asana.
• Assist our Project Lead with tasks like researching, data tracking, etc.

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Community Catalyst/Virtual Assistant

The Freedom Geek

Jun 2022 - Oct 2022 (5 months)

• Hosted engaging live streams to mentor aspiring Virtual Assistants, covering topics crucial for their professional development.
• Screened and assessed applications from our database, ensuring a strong pool of candidates.
• Conducted initial interviews and invited promising applicants for further assessment.
• Contributed to special projects assigned by the Project Manager.

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Senior Account Mobilization Specialist

Awesome CX by Transcom

Nov 2019 - Aug 2023 (3 years 10 months)

• Communicated directly with Brand Partners, along with their Customer Success Directors, for their hiring needs.
• Acquired details such as required skills, specific certification or experience, and total headcount need for the role/s.
• Screened candidates either externally or through our internal candidate pool and select the ones based on the client's preferences with their hiring needs.
• Prepared candidates before their interviews to ensure they're equipped with the right expectations and a solid foundation of knowledge about the role/account.
• Conducted coaching sessions for candidates who are unable to pass their interviews, helping them identify their strengths and opportunities, and create action plans for the

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Customer Service Representative

Awesome CX by Transcom

Jun 2017 - Nov 2019 (2 years 6 months)

• Provided top-tier customer service via phone and email, addressing general FAQs, shipping details, and managing replacements, refunds, and returns.
• Maintained a positive and engaging communication style, ensuring exceptional customer experience.
• Updated trackers and messaging platforms for efficient team-wide communication of news and changes.

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