Rehan

With over 12 years of IT experience, including 10+ years in ServiceNow managing modules such as ITSM, HRSD, ITOM, ITAM, SPM, ITFM, CAM, CMDB, Service Mapping, Discovery, and more. • Enforcing governance frameworks and managing platform integration efforts across ITSM, ITOM, and SPM. • Collaborating with platform owners to refine functionalities and align with new ServiceNow modules like HRSD, ITBM, and GRC. • Designed and implemented solutions for Incident, Problem, Change, and Security Incident Response (SIR) modules, enhancing system functionality. • Developed and customized workflows, UI policies, and JavaScript components for ITSM, HAM/SAM, CSM, and CMDB modules, supporting process automation. • Led end-to-end implementations, including system patching, upgrades, and integrations with external providers via API and Integration Hub. • Led the design and implementation of ServiceNow SecOps, including Security Incident Response, Vulnerability Response, and Threat Intelligence, to enhance the organization's security posture and streamline incident management. • SCRIPTING Designed and developed custom business applications using App Engine Studio to automate manual processes and improve user experience. • Implemented ServiceNow AIOps capabilities by integrating Event Management, Predictive AIOps, and ML-based correlation rules to reduce alert noise and accelerate root cause analysis • Strong background in ITIL processes such as Incident, Problem, Change, and Service Catalog management. • Proficient in ServiceNow development, including JavaScript, HTML, CSS, AJAX, and XML, with expertise in SOAP/REST integrations and web services. • Hands-on experience with ServiceNow Discovery, service mapping, and CMDB management in multi-datacenter environments. • Contributed to platform roadmap development, and ensured solutions aligned with ITIL frameworks and ServiceNow best practices. • Created update sets for system upgrades and data migration, ensuring seamless configuration management and integrations. • Managed Discovery and CMDB to support effective configuration and IT Asset Management (ITAM) processes within an Agile environment. • Developed user-friendly catalog items, orchestrations, and workflows using Flow Designer, enhancing automation and process efficiency. • Partnered with IT teams to implement solutions aligned with business