Regine Baramore

Quality Control Associate

Lee Hecht Harrison

Sep 2023 - Current (2 years 8 months)

(Canadian • Serves as interim Quality Control Associate and Processor for the Mexico Team based on exceptional performance, demonstrating leadership and expertise in quality assurance processes. • Assesses evaluation details and referral activities to identify and address issues, ensuring negative feedback was resolved promptly and accurately documented in ORBIT. • Expertly deescalates candidate concerns through empathetic communication and effective problem solving, maintaining a positive and supportive candidate experience. • Coordinates with Delivery Consultants and Lead Consultants to manage intervention processes, reopening referrals and reassigning them to quality consultants as needed. • Monitors a light caseload of candidates t

Chat Advisor

Aston Carter

Mar 2021 - Oct 2023 (2 years 8 months)

• Managed high-volume customer interactions, supporting General Motors' dealership services. • Collected and analyzed customer data to identify trends and improve service offerings. • Ranked in the Top 10 Chat Advisors for exceptional customer engagement and problem-solving. • Led team performance improvement initiatives as Team Captain, conducting quality reviews and coaching sessions.

Multi-Language Data Associate

Amazon

Feb 2020 - Apr 2023 (3 years 3 months)

(Canadian • Developed and maintained forecasting spreadsheets and data reports, supporting customer service teams with performance insights. • Conducted data verification and analysis to ensure accuracy in reporting and forecasting. • Localized content to enhance customer engagement and experience across different regions.

L

French Interpreter

Language Line Solutions

Nov 2019 - Jun 2020 (8 months)

• Provided accurate and culturally appropriate French interpretation for clients in healthcare, legal, and business setings, ensuring clear and effective communication across language barriers. • Maintained confidentiality and professionalism while interpreting in sensitive scenarios, adhering to ethical standards and client-specific guidelines. • Utilized advanced language proficiency and industry-specific terminology to deliver seamless interpretation services in real-time, meeting client expectations and improving communication outcomes.

A

Speech and Language Annotator

AEROTEK (Contracted by AMAZON)

Jun 2019 - Feb 2020 (9 months)

(Canadian • Conducted linguistic annotation and transcription tasks to process and analyze speech and text data, ensuring accuracy for machine learning and AI model training. • Collaborated with cross-functional teams to enhance speech recognition and natural language processing models, leveraging expertise in phonetics, syntax, and semantics. • Performed data quality assurance and validation tasks to identify and resolve inconsistencies, maintaining high standards for speech and language data integrity.

Bi-Lingual Data Entry Specialist

Infinity Business Solutions

Nov 2018 - Mar 2023 (4 years 5 months)

• Managed and processed bilingual data sets to support operational goals, ensuring accuracy and consistency across multiple languages. • Provided insights and analysis from multilingual data to enhance decision-making and improve client outcomes. • Developed comprehensive reports and insights by leveraging bilingual expertise to identify trends and drive improvements in data quality and system performance.

Bi-Lingual Customer Service Representative

Sykes

Sep 2015 - Dec 2016 (1 year 4 months)

• Assisted customers in resolving inquiries and issues across multiple communication channels, providing exceptional support in English and French. • Delivered personalized solutions by leveraging bilingual proficiency to understand customer needs and provide accurate information. • Maintained detailed and accurate records of customer interactions and feedback, ensuring compliance with company policies and quality standards.

Data Capture Analyst

Digital Risk

Oct 2013 - Oct 2014 (1 year 1 month)

• Collected and analyzed financial and operational data to track customer insights and support decision-making. • Managed and classified customer files to ensure compliance and accuracy in reporting.

Inside Sales Representative

Teleperformance USA

Sep 2010 - Sep 2013 (3 years 1 month)

• Developed strong customer relationships, managing multiple client accounts and ensuring satisfaction. • Consistently exceeded sales targets, demonstrating effective communication and problem-solving skills.

About

Detail

Timeline

Résumé