Regine Angeles

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Quality Manager

TaskUs Mexico

Sep 2023 - Mar 2025 (1 year 7 months)

As a Quality Manager, I served as a strategic delivery partner to clients, ensuring quality governance, SLA adherence, and continuous improvement across customer support operations. I designed and launched Quality-as-a-Service (QaaS) frameworks to enhance service outcomes, client satisfaction, and operational consistency. My role involved leading cross-functional collaboration with Operations, Training, Compliance, and Technology teams to align delivery execution with client business objectives. I built and scaled the Quality function in Mexico, overseeing a team of 40+ Quality Coaches and 3 Supervisors. Conducting data-driven audits and operational reviews allowed me to identify risks, optimize workflows, and improve KPIs and CSAT. Additio

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Operations Manager

TaskUs Mexico

Jul 2021 - Sep 2023 (2 years 3 months)

Owned end-to-end service delivery for a $3M+ USD client portfolio, acting as the primary point of contact for operational performance and client communication. Led monthly and quarterly business reviews (MBRs/QBRs), presenting KPIs, SLA performance, risks, and improvement plans to senior stakeholders. Managed distributed teams of 40+ across multiple functions, ensuring delivery consistency, productivity, and engagement. Partnered with internal analytics, workforce, and systems teams to enhance reporting, improving forecasting accuracy by 20%. Drove continuous improvement initiatives focused on efficiency, scalability, and service quality. Additionally, I leveraged Information Technology Infrastructure Library (ITIL) principles, including in

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Team Leader

TaskUs Mexico

Mar 2020 - Jul 2021 (1 year 5 months)

Led frontline service delivery teams, ensuring adherence to operational KPIs, quality standards, and client expectations.Supported onboarding, training, and performance management to maintain stable delivery operations.Identified process improvement opportunities to increase efficiency and reduce operational risk.

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Financial Services Professional

Cloudstaff Philippines

Aug 2018 - Jan 2019 (6 months)

Supported financial services operations with a focus on compliance, accuracy, and client service quality.Assisted in vendor coordination and operational reporting.

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Microsoft Partner Network Coordinator

Majorel (Arvato) Philippines

Aug 2015 - Aug 2018 (3 years 1 month)

Managed relationships within the Microsoft Partner Network, serving as a liaison between partners and internal stakeholders.Supported sales enablement, partner onboarding, and cloud services adoption across B2B clients.Represented the Philippines team at the Microsoft Global Partner Conference (USA).

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