regina galindo

r

Project Coordinator

retail

Apr 2025 - Aug 2025 (5 months)

Led the soft launch of the brand, working directly with the founders to align timelines and keep the project moving smoothly. Coordinated with chefs and co-packers to fine-tune the recipe and ensure production was done correctly. Managed contracts and SOWs with co-packers while also creating the brand's policies and SOPs to set a strong foundation for operations. Built simple but effective tracking systems so the whole team had visibility on progress and deadlines. Worked closely with graphic designers to keep the brand identity consistent and focused. Updated the Shopify product listings and landing page to make sure the online presence matched the brand vision. Acted as the bridge between founders, partners, and creatives, helping transfo

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Freelance Project Manager

Good Talks

Jan 2025 - Current (1 year 2 months)

Designed and implemented a successful English conversation program tailored to diverse student needs, focusing on practical language skills for both professional and casual settings. Created personalized class materials and lesson plans for each student, incorporating specific learning strategies to maximize engagement and comprehension. Managed end-to-end operations, including scheduling, financial planning, and performance tracking, ensuring seamless program delivery. Established clear communication channels with students via Instagram DMs and WhatsApp, providing timely support and updates to enhance their experience. Streamlined administrative tasks by organizing schedules, tracking KPIs, and ensuring effective time management for all cl

A

Trainer | Instructional Designer | Onboarding Specialist

Aventus

Dec 2022 - Jan 2025 (2 years 2 months)

Designed and implemented tailored training programs using various learning models, aligning educational content with each campaign's goals and brand identity. Developed and delivered performance assessments to track key KPIs, such as attendance, productivity, and CRM usage, providing actionable insights to optimize agent performance. Created visually engaging training materials using Canva and Adobe Photoshop, simplifying complex administrative and SaaS system processes for agents, enhancing learning outcomes. Facilitated training sessions for multicultured customer service agents and executive/administrative assistants, adapting content and delivery methods to suit varying English proficiency levels and learning styles. Built task manageme

Customer Service Executive

Clipboard Health

Jun 2021 - Dec 2022 (1 year 7 months)

Provided omnichannel customer support via phone, chat and email, by understanding each customer's unique needs, and provided tailored solutions for their requests. First point of contact for 100,000+ accounts in English and Spanish. Developed call-handling scripts and procedures to obtain a higher level of first-call resolution in the Claims department. Moved up to the role of SME (subject matter expert) within my first six months at the company. Acted as the team lead's point of contact for six months and conducted 1:1s with agents, created their schedules, managed payroll and ensured their productivity was up to company standars.

English Teacher

CONINGLES

Jan 2020 - Jun 2021 (1 year 6 months)

Created teaching lessons for students from ages 12 - 35 on all english levels (AO - C2) Created dynamic learning material for both online and on-site classes. Applied different learning-teaching strategies taking into account the student´s ages and learning abilities. Taught english classes focused on the student's careers, such as engineering, chemistry, business and administration, healthcare etc. As a highly-caring teacher, my goal was to prepare my student's for adverse events in their careers where they would need to use their second language.

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Travel Agent

Flngo Travel Agency

Aug 2019 - Jan 2021 (1 year 6 months)

Organized and managed comprehensive travel plans for business professionals and executives, including flights, hotel reservations, transportation, and tailored itineraries for both business and leisure purposes. Coordinated detailed agendas for business travelers attending conferences, seminars, and meetings, ensuring smooth and efficient schedules. Played a key role in sales by recommending and upselling travel packages, accommodations, and services tailored to clients' specific needs, boosting revenue and client satisfaction, while also managing their budgets. Acted as a dedicated point of contact during trips, offering concierge-level support to address unforeseen situations such as flight delays, last-minute itinerary changes, or accomm

H

Intern | Receptionist, Concierge, Marketing & Sales

Hotel Lucerna

Jan 2018 - Jan 2019 (1 year 1 month)

Collaborated with marketing and sales teams to support the creation and distribution of promotional materials and customer outreach initiatives. Provided exceptional front desk service, managing guest check-ins, responding to inquiries, and fulfilling concierge requests with professionalism and care. Served as an interpreter for English-speaking guests, facilitating clear communication and ensuring their needs were met promptly and accurately. Contributed to guest satisfaction by fostering a welcoming environment and enhancing their overall experience through personalized, high-quality service.

regina galindo

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