R

Rebekah Doty

About

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KwaZulu-Natal, South Africa

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Résumé


Jobs verified_user 0% verified
  • Donorbox
    Head of Customer Success
    Donorbox
    Mar 2018 - Mar 2025 (7 years 1 month)
    In the role of Head of Customer Success at Donorbox (a B2B company), responsibilities include overseeing the entire customer success operation, ensuring that clients have an exceptional experience with our products. I led a fearless dedicated team that supports 80,000+ customers across multiple regions and countries. • Supervised a world-class customer support team, functioning 24/7 to assist clients in 96 countries. Average CSAT score of 8.7/10, with a first response time of 22min. • Spearheaded the compilation of Net Revenue Retention (NRR) and churn reports for the executive team. Achieved exceptional NRR and churn rates compared to the SaaS industry. • Managed an account management team responsible for a portfolio of top 200+ custome
  • S
    Military Practitioner
    South African National Defence Force,
    Mar 2009 - Feb 2018 (9 years)
    Tracking performance statistics and reporting to upper management. Designed and creating software to computerize existing manual tasks. Created and presented training to equip members with necessary skills within SA Army. Also created training material. Served as military musician on all official engagements.
Education verified_user 0% verified
  • Customer Success Collective
    Customer Success Leadership
    Customer Success Collective
    Oct 2024
  • Durban University of Technology
    National Diploma: Information Technology
    Durban University of Technology
    Feb 2001 - Dec 2004 (3 years 11 months)