Rebecca Belanger

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Manager, Business Analysis

EvicoreCIGNA Healthcare

Aug 2020 - Apr 2025 (4 years 9 months)

Managed a team of business analysts, guided the development of analytical tools and techniques, and communicated findings to stakeholders. Major accomplishments during this time:  Promoted from Lead Business Analysis to Manager. Overseeing On-shore and Off-shore teams.  Experience in downsizing a backlog of 250-300 tickets to less than 170 within 4 months.  • Increasing ticketing turn Led and oversee business analysis function with Off -around time from 120 days to 90 days within 4 months. -shore and On-shore BAs. Ensuring that the analysis process is efficient, effective, and aligned with business goals. • Led and mentor a team of business analysts, providing guidance and support in their day-to-day activities. • Evaluate team member

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Senior Business Analysis

HCA Healthcare Corporate

Nov 2019 - Aug 2020 (10 months)

Review, analyze and evaluate business systems to convert information to new version - Lawson V9 to Infor CSF for the EAS Department. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. • Construct workflow charts and diagrams; studying system capabilities; writing specifications. • Improve system by studying current practice; designing modifications. Recommend controls by identifying problems; writing improved procedures. • Define project requirements by identifying project milestones and phases and elements. • Monitor project progress by trac

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Business Analysis/Contract Position

TEK Systems, Inc.HCA Corporate

Mar 2019 - Nov 2019 (9 months)

Analyzing JIRA Application for SGO Department at HCA. Recommending reconfiguration of workflow process to work with application. • Analyzing if application is best for workflow process and making recommendations. • Recommending workflow process in application and presenting to VP Council. • Implementing changes in application with Team. • Managing functions within application. • Building out function changes within application. • Creating Business Analysis reports on requirements for Leadership. • System Admin. For Salesforce for SGO Department. Managing and maintaining data in JIRA related to SGO Team.

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Application Specialist

MorCare, LLCHarris Healthcare Company

Jun 2018 - Mar 2019 (10 months)

Discussed and interpreted customer utility business practices and working through solutions to accommodate customer requirements. • Documenting customer requirements and working with the project management team to determine out of scope items. • Configuring software to match customer requirements. • Testing Software based on best practices and customer requirements. • Training customers, either remote or on-site. • Assisting data conversion resources with data mapping and assisting customer end users with running their daily workflows during testing, training and simulation activities. • General customer support for customer end users from project go-live forward. • Report creation to accommodate customer requirements. • Review and

Report Writer - (Contractor)

It Works

Dec 2017 - Jun 2018 (7 months)

Edited, Developed, Processed Data Reports in Business Objects for a hospital who just implemented Cerner First Net in the ER Department. • Created ER Dashboard for Department.

Senior Morcare Analysis - (Contractor)

Lifepoint Health

Oct 2017 - Dec 2017 (3 months)

Supported all LifePoint facilities with all technical issues revolving around MorCare. Troubleshot tickets through the ticketing system ServiceNow. • Coordinated and planned the upgrade of MorCare to 4.0. This involves working with the LifePoint business owner, MorCare, and other LifePoint IT staff to complete the upgrade successfully. • Worked with interfaces within multiple systems as well as multiple types of users (end user, local IT, corporate system support). • Experience with interfaces within multiple systems, including different EMR systems implemented at LifePoint Hospitals • HL7 interface experience and troubleshooting of issues • Experience facilitating/conducting meetings/Project Management of Upgrade within MorCare system

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Clinical Informatics/Physician Liasion

Adventist Health Systems, Florida Hospital

Dec 2011 - Oct 2017 (5 years 11 months)

Project manager for multiple initiatives, including Anesthesia SurgiNet System Application, Leapfrog Testing for certification, M*Modal and Dragon Voice Recognition rollout, PDI project, ICD 10 rollout to providers, HIMSS recertification and PowerChart Touch Application for providers. Led projects for preparation and participated in Agency for Health Care Administration (AHCA) and Joint Commission reviews. Project Manager over ER Outpatient center opened in December 2016. • Coordinated and conducted Meaningful Use yearly testing for Clinical Informatics Dept. • Maintained strong clinical knowledge of healthcare trends, policy, regulatory, and compliance issues. Identified impacted policy and procedure documents needing to be changed durin

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Data Operator

Highlands County School Board

Oct 1989 - Jun 1999 (9 years 9 months)

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