Technical Support Associate &Social MediaAgent
Sykes Asia & G00gle Operations Center, BGC
Sep 2019 - Apr 2022 (2 years 8 months)
• provide troubleshooting steps to clients with hardware malfunction • assist with shipping return labels and processing return and refunds • managing social media content
• addressing user concerns over social media • Assist in Real-time bidding for Google Ads
• Troubleshoot and communicate with advertisers and companies buying ad-space