R BHUVANESHWARI

A

Quality Analyst

AnnexMed Private Limited

Jan 2024 - Current (2 years 7 months)

As a Quality Analyst, I performed audits and provided feedback to users on Epic software, ensuring that quality standards were maintained through continuous monitoring and guidance. I delivered user training and sent live reports to monitor performance effectively. Additionally, my experience in call management over five years has honed my communication skills, allowing me to follow up with users more efficiently and address their concerns promptly. While insurance billing may not directly relate to my role, understanding the billing process has enhanced my ability to assess software performance in a healthcare context, ensuring that all aspects of user experience are considered in quality assurance efforts.

Quality Analyst

Firstsource Solutions

Jan 2023 - Jan 2024 (1 year 1 month)

As a Quality Analyst, I conducted thorough audits for users on Verint software, providing detailed feedback to enhance user experience and compliance with quality standards. I delivered training sessions twice weekly, ensuring that team members were well-equipped with the necessary knowledge and skills. Additionally, I facilitated daily team huddles to promote open communication and address any immediate concerns. I sent error reports and guidance via email to users, reinforcing compliance and quality assurance protocols. My experience in call management, gained over four years in a previous role, allowed me to understand user interactions better and contribute to quality assessments effectively. Furthermore, my background in insurance bill

Senior AR Caller

Access Healthcare

Jan 2021 - Jan 2023 (2 years 1 month)

Handled denial management and ensured timely follow-up on unpaid claims. Communicated with insurance companies to resolve claim discrepancies. Supported team efficiency by streamlining processes for claim approvals.

RCM Executive

Omega Healthcare

Jan 2019 - Jan 2021 (2 years 1 month)

Reviewed medical claims under Professional Billing using Cerner and Prism software. Contacted insurance providers to resolve claim issues and ensure timely reimbursements. Coordinated with team members to improve claim approval rates and reduce denials.

About

Detail

Timeline

Résumé