R
Raza Muhammad
About
Detail
Islamabad, Islamabad Capital Territory, Pakistan
Contact Raza regarding:
Flexible work
Résumé
Jobs
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Middle Support EngineerMedvidiAug 2023 - Current (3 years 2 months)• Diagnose and resolve technical issues reported by customers or end-users.
• In-depth technical support for hardware, software, and network-related problems.
• Utilize ticketing systems to log, track, and manage support requests.
• Conduct remote troubleshooting sessions to address technical problems efficiently.
• Create and update technical documentation, including FAQs and troubleshooting guides.- Information Technology SpecialistPrima SystemsMar 2023 - Jul 2023 (5 months)• Providing IT Support to US Clients.
• Technical support for MAC and Microsoft OS/products, Apple mobile phones and tablets, Surface, networking, and desktop issues.
• Skilled in troubleshooting, problem-solving, and effective communication to manage caller's issues through investigation, research, replication, testing, and timely resolution.
• ITSM creating tickets with Service Now. - NInformation Technology SpecialistNational Aerospace, Science & Technology Park (NASTP)Nov 2022 - Feb 2023 (4 months)• Maintaining and repairing data center equipment of over 50+ Nodes.
• Installing and configuring new hardware equipment (servers, storage devices, network switches, etc.)
• Maintaining accurate inventory and documentation of hardware equipment.
• Virtual Infrastructure |VMware vSphere|& on-primes cloud infrastructure. - RIt OfficerRIZ ConsultingNov 2019 - Nov 2022 (3 years 1 month)• Technical Lead across the facility of 1166 (National Health Helpline)
• IT Support for over 100 workstations and Hardware Management of data centers, which includes Dell Servers, firewalls, Cisco Switches, UPS and Power Infrastructure.
• Setup Video Conferencing (IP-based, Skype for business, Web-based Apps).
• Access control/Attendance Management system - UHardware Support Engineer (Server and Storage)Unique SystemsMay 2016 - Oct 2019 (3 years 6 months)• Provide hardware support for servers and storage devices in the data center.
• Troubleshoot hardware issues and resolve incidents as per SLA 24/7 Support.
• Install and decommissioning of Servers, Storage, Networking devices in Data center.
• Maintain hardware inventory and documentation in company stock.
• 24/7 SLA support for over 30+ clients. - It/Network AdministratorDigitalJan 2014 - Dec 2015 (2 years)• Successfully completed project of building 100+ School IT Labs with N-Computing in Kashmir Pakistan.
• Provide first-level troubleshooting and support services for different clients including but not limited to desktops, network, and GSM-based biometric devices, as well as correction and routing/escalation when situations require.
• Field support of various projects, handling technical issues and coordination with the client’s technical department.
Education
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- CCompTIA Server+
- MMicrosoft Office 365
- CCompTIA A+
- HHCIA (HUAWEI Cloud)
- CCisco Introduction to Cybersecurity
- CCisco CCNA
- Technical Support FundamentalsGoogle
- IELTS (General)British CouncilJan 20236.5
- JJira SoftwareJan 2019
- Bachelor of Computer ScienceVirtual University of PakistanJan 2013 - Jan 2017 (4 years 1 month)3.1 CGPA
Projects (professional or personal)
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- UFreelancerUnique SystemsMar 2016 - May 2016 (3 months)Completed Inventory of 500+ Servers and Storage (HP, Dell, IBM, NetApp, Blade chassis etc.)
- AMaintenance & TroubleshootingAuditor General PakistanJan 2016 - Mar 2016 (3 months)• Install and troubleshoot IT equipment (desktops, laptops, servers, printers, scanners,) and software (Windows 7, 8, 10, Server 2008, 12).
• Provide support to 100+ Users in the Company and maintain procedural documentation.