Rayssa Salgado

Rayssa Salgado

About

Detail

Customer Support & Operations Specialist
Mexico City, Mexico
Contact Rayssa regarding: 
work
Full-time jobs
Starting at USD1.4k/month

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Valero
    Customer Account Analyst
    Valero
    Jan 2025 - Current (1 year 10 months)
    • Manage and audit a high-volume portfolio of commercial and enterprise B2B accounts within the energy sector, ensuring operational compliance and precise document control.
    • Monitor complex account data models and commercial billing signals within SAP to proactively identify discrepancies, mitigate portfolio risks, and ensure revenue protection.
    • Overhauled legacy verification workflows to eliminate operational bottlenecks, streamlining cross-departmental coordination between pricing, legal, and finance teams.
    • Utilize advanced Microsoft Excel data analytics to track health trends, prioritize account interventions, and deliver clear visual reports to stakeholders.
    • Provided comprehensive administrative assistance by
  • Octhopus
    Virtual Assistant
    Octhopus
    Aug 2022 - Jan 2025 (2 years 6 months)
    • Insurance Industry Account Support: Served as a key point of contact for US-based policyholders, managing busy inbound lines, routing calls efficiently, and assisting clients with complex coverage inquiries, policy details, and payments. Coordinated administrative workflows by processing standard industry forms, issuing certificates of insurance (COIs), and corresponding directly with carriers regarding updates.
    • Lead Generation & CRM Management (Leadership Training Client): Conducted daily outbound phone campaigns to engage corporate prospects, filter inbound leads, and secure executive appointments and seat registrations. Managed and updated the CRM ecosystem using HubSpot to track, qualify, and organize prospective clients, ensur
  • Byjus
    Technical Instructor & Retention Specialist
    Byjus
    Mar 2020 - Aug 2022 (2 years 6 months)
    • Managed end-to-end client engagement and retention workflows for high-ticket accounts (MXN 40,000+/month), delivering tailored solutions to parents and students to minimize churn.
    • Conducted high-conversion product demonstrations ("free class") and introductory sessions to showcase platform value and secure long-term contract renewals.
    • Delivered bilingual technical instruction in programming logic and software development (HTML, CSS, Python, and 3D modeling), proving agility in mastering and explaining complex digital tools.
    • Tracked adoption metrics, isolated user friction points, and acted as the first line of contact to ensure product engagement and long-term customer satisfaction, utilizing an empathetic and profess
  • ACIMSA
    Project Coordination
    ACIMSA
    Jan 2015 - Jan 2020 (5 years 1 month)
    • Managed direct, high-touch contact with corporate clients for quantitative and qualitative market research initiatives.
    • Coordinated and trained frontline personnel interacting directly with end-users, ensuring rigorous attention to detail and professional presentation standards during interviews.
    • Produced comprehensive trackers, presentations, and guides to optimize information clarity and project documentation.
  • O
    Graphic Designer
    OcurrenciaKreativa
    Jan 2014 - Jan 2016 (2 years 1 month)
    • Designed and developed professional presentations for clients, leveraging graphic design expertise to create impactful visual materials.
  • E
    Editorial Designer
    El Tall3r
    Jan 2012 - Jan 2014 (2 years 1 month)
Education verified_user 0% verified
  • U
    Graphic Designer
    UVM, Tlalpan
    Jan 2012 - Jan 2016 (4 years 1 month)