Raysha Begenjova Law Student & Entrepreneur

X

Administrative Assistant Intern

X-Culture Admin Program

Jan 2024 - May 2024 (5 months)

• Provided document prep, calendar coordination, and communication tracking
• Improved reporting and workflow using virtual tools and collaborative systems

Global Team Collaborator & Coach

X-Culture

Oct 2023 - May 2024 (8 months)

• Led cross-cultural team projects on market entry strategy and client research
• Mentored new participants in the coaching program to strengthen team collaboration.
• Recognized as "Top Performer” for communication, leadership, and strategic quality

H

Customer Success Manager, Business Consultant

Hello Skip (YoGov Inc.)

Oct 2021 - Current (5 years 1 month)

• Provide bilingual client support across phone, email, and SMS channels
• Guide small business owners through funding, application, and compliance processes
• Maintain CRM records and coordinate with funders to ensure documentation accuracy
• Advise clients on strategy, marketing, and operations for grant and loan programs

Legal Customer Service Representative

Lawyer.com

Dec 2020 - Aug 2021 (9 months)

• Handled inbound calls and intake for legal clients; managed case tracking and data entry

F

Junior Account Manager / Customer Care

Flagship One, Inc.

Jan 2020 - Feb 2020 (2 months)

• Managed customer inquiries, sales follow-up, and CRM data updates

U

Appointment Setter / Virtual Assistant

US Health Tomahawk Group INC.

Dec 2019 - Jul 2020 (8 months)

• Conducted outbound telemarketing, set client appointments, and supported the sales team

A

General Manager / Sales & Marketing

A&D Group, Inc.

Dec 2018 - Apr 2019 (5 months)

• Oversaw small business development and customer outreach strategy

G

Seasonal Hospitality Staff – Multi-role

Gordon Lodge & Top Deck Restaurant

Jun 2017 - Oct 2021 (4 years 5 months)

• Served as Waitress, Broiler Chef, Trainer, Housekeeper, and Assistant to Executive Chef
• Delivered high-touch guest service, trained new staff, and assisted kitchen leadership

M

Cellphone Sales Representative

MetroPCS (Frontbay Wireless)

Jan 2017 - Apr 2017 (4 months)

• Assisted walk-in customers with phone and service plan sales
• Provided bilingual support and technical troubleshooting

U

Customer Service Representative - Healthcare & Finance

United Health Care

Dec 2014 - Jan 2017 (2 years 2 months)

• Educated members on health plan options, coverage details, and cost-saving benefits in clear, accessible language
• Investigated and resolved escalated claims, eligibility disputes, and provider issues across multiple systems

A

Customer Service Representative

Associated Bank Corp.

Mar 2014 - Nov 2014 (9 months)

• Handled high-volume inbound calls, assisted clients with benefits, billing, and account questions
• Managed sensitive data with accuracy and resolved inquiries within compliance guidelines.

A

Customer Service Representative - Telecom Support

APAC Customer Services

Nov 2012 - Sep 2014 (1 year 11 months)

• Provided tier-1 support and customer troubleshooting for telecom accounts
• De-escalated service complaints and improved customer satisfaction scores

S

Production Assistant

Seroogy's Chocolates

Sep 2012 - Nov 2012 (3 months)

• Supported chocolate and packaging production on a seasonal team

D

Manager, Trainer & Sales Assistant

Door County Candy

Mar 2010 - Jul 2012 (2 years 5 months)

• Managed store operations, trained seasonal staff, and supported retail sales
• Ensured quality control, cash handling, and customer satisfaction

Raysha Begenjova

About

Detail

Timeline

Résumé

Raysha Begenjova

About

Detail

Behavioral traits