Raymundo Mario Rojas Nava

Raymundo Mario Rojas Nava

About

Detail

Customer service and retention specialist
Mexico
Contact Raymundo regarding: 
work
Full-time jobs
Starting at USD1.25k/month

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • 411 Locals
    Account Manager (CSR) public Remote experience
    411 Locals
    Feb 2024 - Jan 2026 (2 years)
    Customer service, customer support and customer retention.
    Developed and executed comprehensive SEO strategies for business owners, significantly improving Google Business Profile, website, and online directory rankings. Managed a portfolio of keyaccounts, ensuring timely payments and achieving high retention rates through proactive relationship management, also providing customer support for different products.
  • Telvista
    Customer service and post-sales agent public Remote experience
    Telvista
    Sep 2023 - Feb 2024 (6 months)
    Managed end-to-end sales cycle, including inbound call handling, customer follow-up (customer service and support), and successful deal closure. Utilized CRM for efficient data management and customer interaction, contributing to strong customer service and retention in a car reservation campaign.
  • OCCMundial
    Sales and Sales Analysis public Remote experience
    OCCMundial
    Jan 2023 - Aug 2023 (8 months)
    Executed inbound and outbound sales, including cold calling and follow-up (customer service and customer support), to achieve sales targets. Conducted comprehensive sales analysis and presented results, enhancing overall customer service and retention strategies.
  • GNP Seguros
    Financial Advisor public Remote experience
    GNP Seguros
    Oct 2022 - Jan 2023 (4 months)
    Sales and promotion of inssurance services, retail sales, field sales and telephone sales, promoting and creating/expanding client portfolio. Customer service and retention.
  • Compartamos Banco
    Credit Promoter
    Compartamos Banco
    Jul 2017 - Oct 2022 (5 years 4 months)
    Achieved top 5 national seller and customer retention ranking for three consecutive years by excelling in retail and intangible sales, new client acquisition, and portfolio expansion. Proactively managed customer accounts, focused on retention, and successfully collected delinquencies,
    ensuring strong customer service.
  • Eficasia Contact Center
    Retention Agent
    Eficasia Contact Center
    Jan 2017 - Jul 2017 (7 months)
    Specialized in customer retention strategies and telephone sales, effectively utilizing CRM to manage client interactions and drive customer loyalty.
  • S
    Social Assistant
    Mar 2016 - Jan 2017 (11 months)
    Sales and promotion of funeral services, retail sales, field sales and telephone sales, promotingand creating/expanding client portfolio. Customer service and retention.
  • C
    Sales Executive public Remote experience
    Celaris Telcel Distributor
    Jan 2013 - Feb 2014 (1 year 2 months)
    Specialized in customer retention strategies and telephone sales, effectively utilizing CRM to manage client interactions and drive customer loyalty.
Education verified_user 0% verified
  • Comisión Nacional Bancaria y de Valores
    Money Laundering and Terrorist Financing Prevention Certification
    Comisión Nacional Bancaria y de Valores
    Oct 2017 - Oct 2022 (5 years 1 month)
  • Cisco Networking Academy
    Hardware Development Minor public Remote experience
    Cisco Networking Academy
    Jan 2016 - Dec 2017 (2 years)
  • C
    Instrumentalist Jazz Drum
    Conservatorio de Musica del Estado de México
    Jul 2008 - Aug 2012 (4 years 2 months)
  • UAEMex
    English Degree
    UAEMex
    Jul 2007 - Aug 2012 (5 years 2 months)
  • UAEMex
    High School
    UAEMex
    Jul 2007 - Aug 2012 (5 years 2 months)
    High School
Projects (professional or personal) verified_user 0% verified
  • D
    Drums player on weekends
    Jan 2005 - Current (21 years 10 months)