R

Raymond Uche

About

Detail

FCT, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Flutterwave
    Customer Support Specialist / Station Engineer
    Flutterwave
    May 2023 - Mar 2025 (1 year 11 months)
    Provided real-time support via email, chat, and phone for customer issues related to payment transactions and integrations. Handled complaint resolution, refunds, and technical inquiries to maintain high satisfaction scores. Logged and tracked customer cases in Zendesk; collaborated cross-functionally to resolve escalations. Contributed to internal product improvements by gathering and analyzing customer feedback. Additionally, I utilized virtual assistance skills to effectively manage customer interactions remotely, ensuring that all support tasks were executed efficiently and with a high level of customer care.
  • T
    Sales & Customer Onboarding Representative
    Traction App
    May 2022 - Apr 2023 (1 year)
    Served in a dual role supporting both sales and onboarding of merchants on the Traction App platform. Drove product adoption by educating customers on POS systems, payment features, and platform navigation. Conducted sales calls and follow-ups, converting leads into active users through value-driven communication. Used Zendesk to log and resolve inquiries and worked with tech and product teams to improve onboarding efficiency. Additionally, provided virtual assistance to customers by managing all role-related tasks remotely, ensuring effective support and communication throughout the onboarding process.
  • Y
    Customer and Sales Representative
    Your Daily Store (YDS)
    Feb 2020 - Apr 2022 (2 years 3 months)
    Delivered real-time customer support via phone, chat, and email for a wide range of global retail brands such as Aldo, Nine West, Charles & Keith. Assisted shoppers with product inquiries, personalized recommendations, and post-order concerns including returns, exchanges, and delivery tracking. Maintained updated order records and followed up with customers to ensure satisfaction. Supported e-commerce promotions by upselling accessories and complementary items during interactions. Provided feedback to improve site navigation and enhance the digital customer journey.
Education verified_user 0% verified
  • F
    National Diploma in Public Administration
    Federal Polytechnic Oko
    Apr 2019 - Jun 2021 (2 years 3 months)
  • F
    Higher National Diploma in Public Administration
    Federal Polytechnic Oko
    Jan 2019 - Jan 2021 (2 years 1 month)
  • S
    Senior School Certificate Examination (SSCE)
    Sister Sarah Eke Memorial Secondary School
    Jan 2009 - Jan 2015 (6 years 1 month)