R
Ravneet Kaur
About
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Surrey, British Columbia, Canada
Résumé
Jobs
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Administrative AssistantPowerSchoolAug 2021 - Current (5 years)• Supported customers via phone, email, and chat channels. • Managed ticket queues and ensured timely follow-up. • Assisted with onboarding new team members and shared best practices. • Identified recurring issues and reported trends to management. • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. • Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval. • Respond to public complaint calls, ensuring timely resolution or referral to appropriate personnel Administer Local Work Contracts and support tender processes; reconcile Purchase Orders, verify Local Purchases, assign account codes, and process invoice- Customer Service Representative-DispatcherKal TireApr 2021 - Jul 2021 (4 months)• Handles incoming calls or inquiries from prospective customers or clients • Assists customers effectively by solving customer disputes • Provides customer additional information or explains services • Discusses products offered and ensures customer satisfaction • Completes supporting paperwork and data entry as required • Accurately captures customer information • Creates and maintains service reports • Followed up with customer issue. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. • Build customer loyalty.
- SCustomer Service RepresentativeSunrise Kitchens LtdJan 2020 - Dec 2020 (1 year)
Education
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- Business Administration And ManagementDouglas CollegeSep 2019New Westminster, BC
- Bachelor's DegreeChitkara UniversityJul 2015Computer Science and Engineering