Ravi A

Ravi A

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Technical Lead, IVR specialist / Avaya / Speech Recognition / VXML/Amazon Connect /Contact Center Solutions /Microsoft Azure CI/CD Pipelines/
Ohio, United States
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Full-time jobs
Starting at USD60/hour
Flexible work
Starting at USD60/hour
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Open to unpaid internships
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Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • M
    Senior Project Engineer
    Mashreq Corporate Investment Banking Group
    Aug 2023 - Current (3 years 3 months)
    Responsibilities
    • Conducting workshops with business team to understand the requirement.
    • HLD, LLD and IVR Calls design documents based on discussion with business team.
    • Design and Development of Self-care IVR with Avaya OD using Java based Eclipse IDE, IVR application for Retail, Gold, Corporate and Others
    • Design development of Custom Tsapi based CTI call control toolbar and integrate it with Oracle CMR
    • Multiple integrations with payment gateways and CRM systems via Webservices
    • Convert the IVR AOD applications into Maven, Deployed and maintained automated CI/CD pipelines for code deployment using Azure Dev’ops
    • Troubleshoot and resolved offline nodes.
    • Resolved scheduled pipeline job fail
  • HCL Technologies
    Technical Lead
    HCL Technologies
    Jan 2017 - Jul 2023 (6 years 7 months)
    Responsibilities
    • Understanding the customer requirements
    • Designing the IVR call flow using Java language and Avaya OD
    • Developing business/host Module
    • Supporting DIT, SIT, UAT environment
    • Attending Business meetings to understanding the requirement
    • Providing solutions to my team member for their development
    • Developed and maintained automated CI/CD pipelines for code deployment using Jenkins
    • Troubleshoot and resolved offline nodes.
    • Resolved scheduled pipeline job failures.
    • We are running quality assessment using SonarQube
    • Before delivering the project, took responsibility to review it end to end to avoid issues
    • Preparing PROD cutover documents, PPT for the dem
  • Wipro Infotech
    Senior Project Engineer
    Wipro Infotech
    Apr 2014 - Jul 2016 (2 years 4 months)
    Responsibilities
    • Development of call flow.
    • Developing new CR’s and Deploying on Tomcat.
    • Responsible for providing Support, Maintenance, Troubleshooting and Enhancement of IVR application.
    • Developed and maintained automated CI/CD pipelines for code deployment using Jenkins
    • Troubleshoot and resolved offline nodes.
    • Resolved scheduled pipeline job failures.
    • We are running quality assessment using SonarQube
    • Troubleshooting on the various issues.
    • Monitoring on Log viewers (AVP and Application Logs)
    • Responsible for preparing Test cases and preformed IVR Testing and UAT testing.
  • Aegon
    Avaya L2Support Engineer,IVR,Communicatim manager,CCE,VoicePoratl,CallBackManager,&SBF
    Aegon
    Dec 2009 - Apr 2014 (4 years 5 months)
    Responsibilities
    • Development of call flow.
    • Developing new CR’s and Deploying on Tomcat, Configurations on CCE, CM,
    • Troubleshooting on the various issues (Payment Gateway, TPIN, SMS Gateway),
    • Maintaining the Outbound applications (auto Dialers),
    • Monitoring on Log viewers (AVP, Application Logs and TPIN),
    • Resolving screen popup issues, coordinating with Team members regarding Database Issues and Changes.

    Environment Voice-Platform: Avaya Voice Platform (AVP) 5.1.
    Development Tool: Avaya Dialog Designer 5.1.
    Database: MsSQL, Oracle
  • Wipro Infotech
    Avaya L2Support Engineer,IVR,Communicatim manager,CCE,VoicePoratl,CallBackManager,&SBF
    Wipro Infotech
    Dec 2009 - Apr 2014 (4 years 5 months)