Raven Hofilena

Raven Hofilena

About

Detail

Cainta, Calabarzon, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Data Encoder (Part Time)
    Aguila Global Outsourcing Solutions
    Jun 2025 - Jun 2026 (1 year 1 month)
    Data Encoder (Part Time)

    Transforming and accurately inputting, organizing, and maintaining data within computer systems and databases.
    - Utilized customer service skills to effectively communicate with project coordinators, ensuring clear understanding of daily output quotas and expectations for resume processing.
    - Applied team leadership qualities to manage personal workflow efficiently, consistently meeting high-volume targets for both manual and AI-assisted data entry tasks.
  • Balsam Brands
    Operations Data Coordinator (Seasonal)
    Balsam Brands
    Aug 2023 - Jan 2025 (1 year 6 months)
    Responsible for liaising with different warehouses, ensuring all orders are being processed on time, supporting cross functional teams specifically customer facing team so they can effectively assist our customers regarding their shipping questions and all other issues relating to processing their orders.
  • B
    Subject Matter Expert (Seasonal)
    Balsam Brands OPT
    Oct 2022 - Jan 2023 (4 months)
    Expert level experience, using knowledge to contribute to team’s efforts, guide, or train others, establishing credibility and executive presence.
  • B
    Live Chat Support Representative (Seasonal)
    Balsam Brands OPT
    Oct 2021 - Jan 2022 (4 months)
    Job Title: Live Chat Support Representative (Seasonal)

    Job description: Combines real time conversation with the ability to share links, collect information and save a transcript for later reference for customers across geographies.

    - Utilized strong communicative competence to provide exceptional customer service and support, ensuring clarity and satisfaction for clients across diverse geographies.
    - Leveraged the guidance of team leadership to rapidly integrate into the professional environment, effectively navigating complex support workflows and mastering internal systems during my initial tenure in the customer service industry.
Education verified_user 0% verified
  • St Paul University Quezon City
    BS Tourism Management
    St Paul University Quezon City
    Aug 2018 - Dec 2021 (3 years 5 months)
    • Script Director for SPUQC CBT Week
    • Attended ServSafe Workshop
    • Usherette at 2018 Cine Europa Film Festival
    • Secretary of Tourism Management Department
    • Attended and participated Seda Hotel Vertis North “Introduction to Hotel Operations”
  • M
    High School
    Mother of Divine Providence School
    Jun 2012 - Mar 2018 (5 years 10 months)
    • 1st place Volleyball Girls
    • Vice President of Science Club
    • Vice President of Speech & Drama Club