Raul Risso Administración

A

Sales Director

AGROALINA

May 2022 - Nov 2023 (1 year 7 months)

Ecuadorian manufacturer of quinoa-based retail products sold at Whole Foods in the US and at supermarkets in Mexico, Panama and Ecuador. Sales Director May 2022 - present
• Expanded the prospects data base mainly by participating in tradeshows.
• New local distribution channel shared with other two companies that distribute non-competing products in the same stores.

C

Chief Revenue Officer

Sep 2021 - Jul 2023 (1 year 11 months)

• Development of the sales and marketing plans.
• Testing with customers to validate and fine-tune the functionalities of the applications.
• Commercial launch of the first application. Closing with key corporate clients.

C

Business and Project Development

CANNLATAM

Feb 2020 - Nov 2023 (3 years 10 months)

Company that specializes in medical cannabis processing projects and import and sales of CBD infused products Business and Project Development February 2020 - present
• Registration of the company in Peru and Ecuador.
• Developed a business plan for a medical cannabis (CBD) lab for a company in Ecuador.
• Developed a project for industrial Hemp for Argentina for the production of oil and hempcrete.

Country Manager

TheraCann International

Aug 2019 - Jan 2020 (6 months)

Company that specializes in medical cannabis regulation and project advisory services Country Manager August 2019 – January 2020
• Analysis of the Peruvian regulation for medical cannabis and the general laws and regulation for health and pharmaceutical labs.
• Sales of medical cannabis project advisory services.

P

Marketing Advisor

Pan American Games

Feb 2017 - Jun 2019 (2 years 5 months)

• Reviewed the scope of service for marketing, sales and communications for the negotiation of a Government to Government agreement to help the Peruvian team to deliver the games. Evaluated the proposals from the UK and Canadian governments.
• Market research and relationship marketing to enlist the best companies in the world to tender for the opening and closing ceremonies and the torch relay. Developed the scope of service and the tender documents.
• Developed a database with information of the Lima 2019 project to be used in the Transfer of Knowledge program as a legacy for sports management and project management.

M

Sales and Marketing Manager

Mystic Lands Perú

Jan 2014 - Jan 2016 (2 years 1 month)

Company that processes and exports Andean grains Sales and Marketing Manager 2014 – 2016
• Developed a diversified client portfolio in the US, Europe, Australia and Ecuador.

I

General Manager

Inca Health Corporation SAC

Jan 2012 - Jan 2013 (1 year 1 month)

A company that specializes in research and development of natural health and food products General Manager 2012 - 2013
• Led a team that worked for Salix Pharmaceuticals, a US company that gained FDA approval for a treatment of diarrhea for AIDS patients, sourcing the main ingredient in the Amazon
jungle (a sap obtained from a tree known as Croton lecheri).
• Developed a business plan for a nursery, research facility and a replanting program for Croton lecheri species.

Customer Service and Sales

Atento Perú

Apr 2010 - Feb 2011 (11 months)

T

Sales Director

TELEFONICA GROUP ATENTO

Jan 2009 - Jan 2011 (2 years 1 month)

Contact center and BPO Sales Director 2009 – 2011 Management of the Sales and Market Research areas. Responsible for a team of 95 people. Reported to the CEO.
• Developed and implemented a sales plan that resulted in an increase of US$ 7 million in new contracts; the best result in the 11 years of the company.
• Execution of a sales plan for Atento Market Research focusing on our best customers that resulted in sales that doubled the revenues of the previous year.

Director of Mobile Services for Corporate Customers

TELEFÓNICA DEL PERÚ

Jan 2008 - Jan 2009 (1 year 1 month)

A Transformation Project that joined the mobile and data services teams to serve the top 500 corporate customers to face increased competition. Reported to the Director of Corporate Services at Telefonica and to the CEO of Telefonica Moviles. Coordinated with the sales, customer service and marketing areas of both business units.
• Mobile Services revenues increased by 19.6% and costs fell 5.8%, which resulted in 52% increase in EBITDA. These results were achieved through the following activities: – Development of a training and sales incentive program for the sales force. – Negotiated long term contacts with mobile business applications developers. – Negotiated a partnership with a company to process the renewals of cellphones, which

Director of Customer Service

Telefónica Móviles

Jan 2003 - Jan 2008 (5 years 1 month)

Managed a team of more than 1,100 employees in customer service centers, contact centers, mobile repair centers and billing and collections areas. Reported to the CEO.
• Management of a rapidly growing customer base that grew from 1.2 million to 12.8 million, while per customer costs fell 61%, due to the following: – Change of the contact center business model that allowed us in 2007 to respond to more than 20 million calls, 70% more than the previous year, with an improvement of 20 points in the quality of service level to 85%. – Negotiated with our network of authorized dealers to add customer service personnel at key locations. In three years we added more than 400 customer service positions nationwide which handled 28% of customer

B

Business Customers Manager

Jan 2002 - Jan 2003 (1 year 1 month)

Customer service management for corporate and small business customers. Had a team of 80 people and reported to the Director of Customer Service.
• Reduced the churn rate by 43%, by implementing segmentation strategies and a loyalty program for key customers.

M

Custom

Movistar - Telefénica

Mar 2001 - Dec 2008 (7 years 10 months)

M

Customer Service Movistar

Movistar - Telefénica

Mar 2001 - Dec 2008 (7 years 10 months)

C

Corporate Customers Assistant Manager

Jan 2001 - Jan 2002 (1 year 1 month)

Managed a team of 60 sales and customer service representatives to service the top corporate customers. Reported to the Director of Sales.
• Introduced innovative products that better met the needs of larger customers. A 4-digit Private Network, wholesale local minutes and mobile business apps resulted in an increase of sales from an average of 4,000 lines per month to more than 10,000.
TELEFONICA DEL PERU

H

Head of Finance and Investor Relations

Jan 1996 - Jan 2001 (5 years 1 month)

Company spokesperson for the financial community. Reported to the CFO.
• Successful placement of shares in the Lima Stock Exchange and ADRs in the NYSE.
• Telefonica del Peru shares became the preferred stock for those investing in Peru. This was achieved through a relationship marketing program that included roadshows, detailed
quarterly reports and conference calls.
• Developed a reporting tool that provided top management with real-time information of the stock buyback program.

Investment Representative

Lehman Brothers

Jan 1994 - Jan 1995 (1 year 1 month)

• Portfolio management and sales of financial assets to high net worth individuals and corporate customers.

Raul Risso

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Raul Risso

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