Raul Mendoza Engineering Leader

Director of Engineering, Mexico Site Lead

SailPoint

Apr 2023 - Current (3 years 5 months)

-Established and grew the engineering site in Mexico to 80+ engineers and product managers in one year. -Maintained a turnover rate of less than 2% through robust onboarding, career development, and employee engagement programs. -Organized onsite onboarding sessions, charity events, and partnerships with local universities. -Launched internship and Women in STEM programs and spearheaded a Career Advocacy Program. -Led the SAP risk management product team, ensuring timely feature delivery and integration into the SailPoint ecosystem. -Reduced COGS by optimizing infrastructure services and migrating to more cost-effective tools.

Senior Engineering Manager - Global Expansion

Galileo Financial Technologies

Aug 2021 - Apr 2023 (1 year 9 months)

-Re-organize, grow and led a local engineering team in Mexico to develop LATAM region products -Localized the Galileo payment processor platform to comply with regional regulations and secured certifications with MasterCard and Visa in multiple countries. -Defining the feasibility of implementing the 3DS protocol in the payment flows. -Conducted technical due diligence on potential acquisitions in the LATAM region, assessing technology stacks and integration feasibility.

Regional Software Development Manager - Payment Solutions

Edenred

Sep 2020 - Aug 2021 (1 year)

● Assess the current state of the engineering organization and outline a master plan towards a high-performing Journey. ● Hire and train a Tribe of 8 SQUADS (70+ Engineers), implement SAFe, migrate the entire infrastructure from a hybrid model to Azure cloud, set the baseline for a DevOps philosophy through CI/CD and versioning practices. ● Triple the deployment frequency and reduce change failure rate by 50%, reduce lead time by 25% and Reduce turnover ratio by 75%. ● In charge of the engineering efforts to roll out our corporate credit card product in Colombia and Peru, and support the current business for Mexico, Argentina, and Brazil. ● Responsible for the platform modifications to comply with the Mexican Fintech regulations

Regional Software Development Manager

Edenred

Sep 2020 - Aug 2021 (1 year)

● Assess the current state of the engineering organization and outline a master plan towards a high-performing Journey. ● Hire and train a Tribe of 8 SQUADS (70+ Engineers), implement SAFe, migrate the entire infrastructure from a hybrid model to Azure cloud, set the baseline for a DevOps philosophy through CI/CD and versioning practices. ● Triple the deployment frequency and reduce change failure rate by 50%, reduce lead time by 25% and Reduce turnover ratio by 75%. ● In charge of the engineering efforts to roll out our corporate credit card product in Colombia and Peru, and support the current business for Mexico, Argentina, and Brazil. ● Responsible for the platform modifications to comply with the Mexican Fintech regulations

Senior Software Engineering Manager

Omnitracs

Oct 2019 - Sep 2020 (1 year)

● Key player on the expansion of the Omnitracs nearshore team in Mexico by designing the local engineering organization, moving 90% of the engineering workforce to Mexico City. ● Set up the onboarding program for new employees and help the organization to recruit and retain top talent, cut time-to-productivity by 1 month. ● Cut the deployment time by 40% through the introduction of deployment pipelines

Software Engineering Manager

Omnitracs

Jul 2016 - Oct 2019 (3 years 4 months)

● Staff and couch a new SCRUM team of software engineers in Mexico for one of the most important platforms at Omnitracs. ● Accelerate the resolution of 80% of the production bugs in the backlog. ● Review the capacity plan, expected results, and the development goals of the team with the regional VPs and product directors

Technical Account Manager

Nexion Solutions We are already there

Sep 2015 - Jul 2016 (11 months)

• Responsible for acquire 2 new IT projects by exposing the best solutions according to the GNP internal policies, infrastructure capabilities, system interfaces and market trends • Follow up to ongoing projects with architects, DBAs, development and infrastructure teams • Deliver strategy plans to stake holders, report weekly and monthly status of ongoing projects, report risks, issues and highlights • Assess the strategies for develop the interfaces to interact with the existence internal processes • Attend the security committee meetings for evaluate the security risks in the solutions to be delivered along with the development architect and propose the necessary mitigation strategies in case of needed

Service Delivery Leader

American Express

Apr 2014 - Jun 2016 (2 years 3 months)

• Responsible to train and develop the Production Support team and strategy definition for the service delivery that had allowed the team to maintain the availability and reliability at a 99.98% for Amex bank core applications every month during the last 2 years • Assess and coordinate the technical solutions and delivery plans along with Amex internal architects and vendors development teams for new requirement according to the SDLC process • Review and approve code and data bases changes for the supported applications delivered by vendors, define SLAs with customers, managers and vendors. • Update and test disaster recovery plans for supported applications and provide technical consultant during annual audits that imply the supported appl

Service Delivery Leader

Nexion Solutions We are already there

Apr 2014 - Jun 2016 (2 years 3 months)

• Responsible to train and develop the Production Support team and strategy definition for the service delivery that had allowed the team to maintain the availability and reliability at a 99.98% for Amex bank core applications every month during the last 2 years • Assess and coordinate the technical solutions and delivery plans along with Amex internal architects and vendors development teams for new requirement according to the SDLC process • Review and approve code and data bases changes for the supported applications delivered by vendors, define SLAs with customers, managers and vendors. • Update and test disaster recovery plans for supported applications and provide technical consultant during annual audits that imply the supported appl

D

CEO and Founder

DigitalMerge

Feb 2008 - Dec 2011 (3 years 11 months)

• Built a VoIP framework based on Asterisk, implementing IVR systems for hospitals and prisons. • Managed contracts, taxes, negotiations, and technical proposals, driving the company's growth.

Development Team Lead

American Express

Sep 2006 - Jun 2016 (9 years 10 months)

Analyze and coordinate development projects, responsible for testing and delivery of new projects and requirements in Microsoft Technologies (C#, SQL Server, SOA and web arquitectures) for middleware Bank operations. Expert: -SQL Server 2000-2008 -Visual Studio 2005-2013 -WCF -SOA -JavaScript -Ajax Json

Development Team Lead

Nexion Solutions We are already there

Sep 2006 - Jun 2016 (9 years 10 months)

Analyze and coordinate development projects, responsible for testing and delivery of new projects and requirements in Microsoft Technologies (C#, SQL Server, SOA and web arquitectures) for middleware Bank operations. Expert: -SQL Server 2000-2008 -Visual Studio 2005-2013 -WCF -SOA -JavaScript -Ajax Json

Raul Mendoza

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