Raul Bautista
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Google Cloud Architect / IaaS specialized
Mexico City, Mexico
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Jobs
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- Lead Systems EngineerEPAM SystemsNov 2020 - Jun 2022 (1 year 8 months)Improved the customer experience by diagnosing, troubleshooting, analyzing, and providing best practices and solutions.
●Educate our customers on the Google Cloud Platform products, supporting their implementations/migrations, and provide specialized support in IaaS / PaaS on GCP. Technologies used: Google Cloud Platform products: Compute Engine, Cloud IAM, VPC Service Controls, Cloud Storage, VPC Networking, Deployment Manager, Kubernetes (GKE), Cloud Monitoring, Cloud Logging, Cloud Build, AppEngine.
●I participated as a mentor for team members by developing and executing a program to prepare them as DevOps practitioners Technologies used: Jenkins, Github actions, Gitlab CI/CD, Terraform, Docker, Cloud Build, Prometheus. - RDevOps EngineerRuna HRAug 2020 - Nov 2020 (4 months)Responsible for the health of operations, changes, and life cycle of the Cloud Infrastructure and application lifecycle.
●Identify, Solve and Prevent performance issues of many levels, IP Stack, Application, or operating systems by monitoring all the infrastructure.
●Responsible for automating the application life cycle, build, test, staging, and production. Technologies and tools used: Github actions, CircleCI, Terraform, Docker, ELK stack, Prometheus. AWS products and Services: EC2, EKS, EBS, S3, Aurora, Fargate, Route 53, ELB - NSystems Reliability EngineerNutanix Inc.Oct 2019 - Jun 2020 (9 months)Improve customer experience for Nutanix Hyper-Converged Infrastructure solutions by diagnosing, troubleshooting, analyzing and solving issues of Nutanix
●Delivering outstanding customer support for enterprise customers.
●Maintaining strict SLA policies for priority customers.
●Technologies and tools used:
•AHV
•AOS
•Prism
•Calm
•Karbon
•SalesforceCRM for ticket management
•Jira& Confluence for internal tickets and KB respectively - Systems EngineerEPAM SystemsNov 2017 - Oct 2019 (2 years)Team Lead of Infrastructure Shard, handling resolution times of customer tickets, participating in the coaching/mentoring program for new hires.
●Provided Specialized support to Global Customers, mainly in Iaas on GGP with the following products:
•ComputeEngine.
•CloudIAM
•VPCservice controls
•CloudStorage
•VPCnetworking
•DeploymentManager
•Kubernetes(GKE).
●Top 10 in ticket management quality.
●Managed internal escalations with engineering teams as well as creating bug/feature requests, documentation updates and playbooks for internal knowledge base. - Unix/Linux system administratorTATA CONSULTANCY SERVICES TCSMay 2017 - Nov 2017 (7 months)
- HImplementation & Delivery EngineerHUAWEI Technologies Engineering de MéxicoJan 2013 - Apr 2017 (4 years 4 months)Successfully implemented 3 projects of Telecommunication services for America Movil (Telcel).
●Coordinated the infrastructure design, including on-site implementation (Installation and configuration) of Servers, Storage and Networking devices.
●Face to face customer management for project delivery
●Technologies used:
•Linux
•Oracle
•Pacemakerclustering
•VoLTE
•IMS
•MSSC
•WAPGW - Systems EngineerHuawei TechnologiesJan 2013 - May 2017 (4 years 5 months)
Education
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- UT.S.U Tecnologías de la Información y Comunicación.Universidad tecnológica del Valle del MezquitalJan 2006 - Dec 2008 (3 years)
Projects
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- Google Cloud Platform SupportEPAM, Google CloudNov 2017 - Current (7 years 8 months)- Technical solutions representative