Raùl Badillo Gutierrez

Business Strategy & Operations Analyst

Tienditapp

Oct 2022 - Aug 2024 (1 year 11 months)

• Streamlined sales operations by identifying inefficiencies, implementing process improvements, and aligning operational strategies with enterprise growth objectives - resulting in a 13% revenue increase and improved organizational efficiency. Leveraged GenAl prompting and automation tools to accelerate data analysis workflows, identify operational inefficiencies, and scale reporting capabilities across business units reducing manual processing time significantly. • Led cross-functional Power BI initiatives to build knowledge visibility and KPI dashboards, enabling data-driven decision-making across Product, Sales, and Operations teams.

Corporate Compliance Specialist

Avaya

Jan 2019 - Sep 2022 (3 years 9 months)

• Translated complex regulatory requirements into actionable compliance guidance for internal and external stakeholders across multi-jurisdictional commercial operations, reducing grey market exposure by 22%. • Partnered with Finance, Sales, IT, and Legal teams to implement remediation plans, align workflows, and ensure regulatory accuracy across the organization. • Developed and maintained SOPs, training materials, and compliance playbooks adopted across sales operations and stakeholder teams. • Managed compliance oversight across international markets and distribution channels, interpreting and applying cross-border regulatory requirements to ensure accurate, risk-mitigated operations

Contract Compliance Specialist

Avaya

Dec 2015 - Dec 2018 (3 years 1 month)

• Designed and executed risk mitigation frameworks and compliance controls across Finance, Sales, and IT, ensuring revenue recognition accuracy and regulatory adherence across the organization. • Built and maintained long-range compliance planning models to proactively identify regulatory risks, develop alternative resolution pathways, and drive cross-functional problem-solving. Powerful analytical thinking skills for tracking and evaluating project metrics to ensure meet objectives to drive growth and deliver value. • Applied strong business acumen and data analysis expertise to provide actionable recommendations for business decision-making, tracking project metrics to ensure objectives were met and value delivered.

Account Specialist

Avaya

Feb 2014 - Nov 2015 (1 year 10 months)

• Served as primary point of contact for enterprise client accounts, resolving complex inquiries and delivering consultative guidance to ensure high customer satisfaction. Delivered expert guidance across multiple communication channels – including phone, email, and written correspondence – resolving complex compliance inquiries for enterprise clients with speed and accuracy • Managed high-volume inquiry queues while simultaneously executing process improvement initiatives, maintaining quality, accuracy, and response consistency throughout. • Executed operational strategic plan in collaboration with cross-functional teams, generating USD $5M in revenue; created root-cause analysis process to develop innovative solutions for customer needs

Customer Service Specialist

Avaya

Sep 2013 - Jan 2014 (5 months)

H

Sales Executive

Hanjin Shipping

Jan 2012 - May 2013 (1 year 5 months)

S

Manager

Super Ofertas

Jan 2008 - Dec 2011 (4 years)

N

Imports & Logistics

Nautikos

Jan 2007 - Dec 2007 (1 year)

Raùl Badillo Gutierrez

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