Rati Kale

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Senior ACC Administrator

Nurse Maude,

Nov 2023 - Sep 2024 (11 months)

• End-to-end project management of ACC claims, ensuring accuracy, timeliness, and full compliance with regional and national standards. • Managed and collaborated with internal and external stakeholders, resolving complex cases while aligning project objectives to business goals in a high-performance environment. • Designed, implemented, and led strategic process enhancements to streamline workflows, optimize efficiency, and elevate client satisfaction. • Oversaw comprehensive claim reporting, analysed trends, and developed actionable insights to support smooth operational workflows and informed decision-making. • Spearheaded mentoring and training initiatives, authored policies and procedures, and cultivated a culture of continuous im

Sales Enablement Specialist

ApplyBoard

May 2023 - Nov 2023 (7 months)

• Develop and execute tailored sales enablement strategies in South Asia, ensuring seamless project implementation contributing to a 15% alignment with business goals and market demands. • Led the end-to-end management of training procedure enhancements, driving 20% regional team performance improvement and successfully achieving revenue targets. • Oversaw the creation and deployment of engaging training collateral, presentations, and materials to ensure cross-functional teams had the necessary resources for effective customer interactions. • Leveraged sales enablement tools and technologies to streamline processes, improve efficiency by 22%, and optimise sales team productivity through structured project execution.

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Manager- Customer Success & Training (Global)

Adventusio

May 2021 - Dec 2022 (1 year 8 months)

• Led global Customer Success & Training at Adventus.io, overseeing stakeholder communication, strategic planning, and execution of high-impact initiatives across multiple regions. • Managed the design, development, and deployment of streamlined systems across cross-functional projects, optimizing workflow processes and enabling a 30% faster turnaround time for customer inquiries. • Successfully led and executed complex multi-phase strategies for international market expansion, achieving a 35% increase in sales. • Managed project for mock immigration interviews and documentation for universities in NZ, Australia, the UK, and Canada. • Established policies and procedures aligned with organizational goals and compliance frameworks, leadi

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Customer Service Officer

Inland Revenue,

Jul 2018 - Apr 2021 (2 years 10 months)

• Provided end-to-end service, ensuring compliance in a customer-centric environment. • Handled customer queries patiently, educating them on a robust experience. • Promoted digital services as the preferred channel, enhancing customer communication. • Customized solutions using available resources for first-call resolution. • Analysed complex customer issues, simplifying them for efficient resolutions.

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Operations and Sales Manager

Miles CPA Review Pvt Ltd,

Feb 2015 - Dec 2016 (1 year 11 months)

• Successfully managed sales and targets for the Western region, overseeing cities like Mumbai, Pune, Ahmedabad, and other parts of Maharashtra. • Implemented effective inventory management strategies, maintaining buffer stock levels in each region to ensure smooth operations. • Led the transition from existing Excel systems to a new Database Management System (DBMS), which improved operational efficiency and streamlined processes.

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Apple Solutions Consultant

Apple India Pvt Ltd,

Jan 2012 - Jun 2014 (2 years 6 months)

• Delivered an exceptional customer experience, ensuring satisfaction, and driving business growth. • Conducted industry analysis to develop strategies for business growth in the region. Created unique opportunities in collaboration with colleagues. Conducted product training for retailer staff.

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