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RAQUEL DEL CARMEN MARÍN LÓPEZ

About

Detail

El Salvador
Contact RAQUEL regarding: 
work
Full-time jobs
Starting at USD8/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • O
    Data Processing Specialist
    OIM | IOM - ONU Migraciones
    Jun 2023 - May 2024 (1 year)
  • Gracemark Solutions
    Client Success Specialist
    Gracemark Solutions
    Mar 2023 - Jun 2023 (4 months)
    Activities:
    • Sales Department: company researchers who are in need of our services.
  • C
    Resident Success Manager
    Cissell Management Co
    Oct 2022 - Feb 2023 (5 months)
    Activities:
    • Email response to tenants and prospective residents
    • Process documentation
    • Process creation into the system
    • Complete application process for new residents
    • Calls for current residents (inbound & outbound)
    • Move in process
    • Move out process
    • Laterent process
    • Property marketing
    • Maintenance request support
  • TELUS International
    Team Leader
    TELUS International
    Apr 2019 - Aug 2022 (3 years 5 months)
    Bank of Montreal - Team Leader (Financial Institution) April 2019 - August 2022 Activities:
    • Manage a team to achieve or exceed goals and key performance indicators by coaching and mentoring.
    • Ensure that analysts were informed and trained on product and system updates necessary to perform their tasks effectively.
    • Complete daily and weekly coaching sessions with the team.
    • Conduct business reviews and performance management activities to assist in the customer service agent's continuous development.
    • Perform floor support duties as a subject-matter expert on policy and procedural items, and handle escalated calls when needed.
    • Assist with the preparation of business reports (which includes but not
  • I
    Customer Service
    ICS GROUP, INC
    Aug 2018 - Mar 2019 (8 months)
    Activities:
    • Provide proper quotations based on customers' requests.
    • Manual calculation of the product requested by the client depending on the project.
    • Gross profit report based on the client's quotation.
    • Monthly accounting reports to show the utilities for the company.
    • Follow up on clients' and negotiate the information to close the sale.
    • Provide monthly statistics and reports on collection status for invoices included in the portfolio.
  • TELUS International
    BackUp Supervisor and Floor Support
    TELUS International
    Oct 2016 - Jul 2018 (1 year 10 months)
    Mastercard - BackUp Supervisor and Floor Support October 2016 - July 2018 Activities:
    • Conduct team building activities and design/support performance-based incentive programs in accordance with documented policies.
    • Floor support duties as a subject-matter expert on policy and procedural items, and handle escalated calls when needed.
    • Attend internal and external calibration sessions and other client meetings.
    • Administrative tasks to cover team leaders medical leaves, vacations or time as back up supervisor.
  • C
    Account Manager
    Confecciones del Valle S.A. de C.V.
    Jan 2015 - Sep 2015 (9 months)
    Activities:
    • Calculation of every material for the production every season.
    • Create purchase orders with suppliers.
    • Meet suppliers to confirm the quality of their products until approval.
    • Make sure the items arrive on time to the warehouse before the production starts.
    • Pre production meetings to discuss everything about the upcoming production and specify also every trim to avoid any type of error.
    • Get and send a pre-sample to our client to get the final approval before the production starts.
  • Transactel
    Customer Service
    Transactel
    Jun 2012 - Dec 2013 (1 year 7 months)
    Activities:
    • Customer Service for FarmVille game through emails and chat.
  • C
    Customer Service
    Jan 2006 - Jan 2012 (6 years 1 month)
    Activities:
    • Customer service representative.
    • Administrative tasks to cover team leaders medical leaves, vacations or time as back up supervisor.
  • P
    Sales executive and customer service
    Productos Lácteos "La Bendición SA de CV"
    Jan 2002 - Jan 2004 (2 years 1 month)
    Activities:
    • Merchandise purchase and negotiation.
    • Manage inventory.
    • Payroll calculation and process.
    • Daily and monthly sales report.