R
RAQUEL DEL CARMEN MARÍN LÓPEZ
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El Salvador
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- OData Processing SpecialistOIM | IOM - ONU MigracionesJun 2023 - May 2024 (1 year)
Client Success SpecialistGracemark SolutionsMar 2023 - Jun 2023 (4 months)Activities: • Sales Department: company researchers who are in need of our services.- CResident Success ManagerCissell Management CoOct 2022 - Feb 2023 (5 months)Activities: • Email response to tenants and prospective residents • Process documentation • Process creation into the system • Complete application process for new residents • Calls for current residents (inbound & outbound) • Move in process • Move out process • Laterent process • Property marketing • Maintenance request support
- Team LeaderTelus InternationalApr 2019 - Aug 2022 (3 years 5 months)Bank of Montreal - Team Leader (Financial Institution) April 2019 - August 2022 Activities: • Manage a team to achieve or exceed goals and key performance indicators by coaching and mentoring. • Ensure that analysts were informed and trained on product and system updates necessary to perform their tasks effectively. • Complete daily and weekly coaching sessions with the team. • Conduct business reviews and performance management activities to assist in the customer service agent's continuous development. • Perform floor support duties as a subject-matter expert on policy and procedural items, and handle escalated calls when needed. • Assist with the preparation of business reports (which includes but not limited to Dispute Analyst KP
- ICustomer ServiceICS GROUP, INCAug 2018 - Mar 2019 (8 months)Activities: • Provide proper quotations based on customers' requests. • Manual calculation of the product requested by the client depending on the project. • Gross profit report based on the client's quotation. • Monthly accounting reports to show the utilities for the company. • Follow up on clients' and negotiate the information to close the sale. • Provide monthly statistics and reports on collection status for invoices included in the portfolio.
- BackUp Supervisor and Floor SupportTelus InternationalOct 2016 - Jul 2018 (1 year 10 months)Mastercard - BackUp Supervisor and Floor Support October 2016 - July 2018 Activities: • Conduct team building activities and design/support performance-based incentive programs in accordance with documented policies. • Floor support duties as a subject-matter expert on policy and procedural items, and handle escalated calls when needed. • Attend internal and external calibration sessions and other client meetings. • Administrative tasks to cover team leaders medical leaves, vacations or time as back up supervisor.
- CAccount ManagerConfecciones del Valle S.A. de C.V.Jan 2015 - Sep 2015 (9 months)Activities: • Calculation of every material for the production every season. • Create purchase orders with suppliers. • Meet suppliers to confirm the quality of their products until approval. • Make sure the items arrive on time to the warehouse before the production starts. • Pre production meetings to discuss everything about the upcoming production and specify also every trim to avoid any type of error. • Get and send a pre-sample to our client to get the final approval before the production starts.
- Customer ServiceTransactelJun 2012 - Dec 2013 (1 year 7 months)Activities: • Customer Service for FarmVille game through emails and chat.
- CCustomer ServiceJan 2006 - Jan 2012 (6 years 1 month)Activities: • Customer service representative. • Administrative tasks to cover team leaders medical leaves, vacations or time as back up supervisor.
- PSales executive and customer serviceProductos Lácteos "La Bendición SA de CV"Jan 2002 - Jan 2004 (2 years 1 month)Activities: • Merchandise purchase and negotiation. • Manage inventory. • Payroll calculation and process. • Daily and monthly sales report.