Overall 13+ years of IT experience and 10+ years of experience in ServiceNow platform as both developer and administrator. Strong Understanding of ITIL v3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations. Excellent knowledge of implementation of Incident, problem, change, project management, CMS, HRSM, ITAM and service catalog. Experienced configuring ServiceNow integrations using REST web service.