R

Ranjana Somani

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Maharashtra, India

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Résumé

Jobs verified_user 0% verified
  • Agilite Group
    Customer Success Analyst
    Agilite Group
    Aug 2023 - Jan 2025 (1 year 6 months)
    Spearhead customer success initiatives for a diverse portfolio of Indian and US clients, achieving a 95% contract renewal rate through strategic relationship management. Utilize Salesforce to monitor customer interactions and performance metrics, facilitating proactive outreach and targeted support to enhance client satisfaction and retention. Analyze customer usage data to identify trends and develop tailored churn reduction strategies, resulting in a significant decrease in churn rates. Act as a liaison between clients and internal teams, advocating for customer needs and influencing product enhancements to elevate user experience. Drive upsell and cross-sell initiatives within existing accounts, successfully increasing customer lifetime
  • F
    Assistant Manager - Customer Success
    FactSuite
    Jan 2023 - Jul 2023 (7 months)
    Demonstrated expertise in comprehensive end-to-end account management, encompassing understanding account backgrounds, discerning customer needs, and establishing impactful business relationships. Orchestrated seamless account transitions through meticulous onboarding journey planning and conducting kick-off calls for portal initiation. Presented Quarterly Business Reviews (QBRs) to external stakeholders, showcasing a deep understanding of account dynamics. Effectively upsold checks to enhance customer engagement and value proposition. Proficiently utilized HubSpot for process documentation, standard operating procedure (SOP) creation, and validation of Master Services Agreement (MSA) contracts. Contributed actively to project teams and at
  • C
    Assistant Manager - Business Development
    CIEL HR Services
    Sep 2022 - Jan 2023 (5 months)
    Managed national sales with a focus on end-to-end account management, excelling in inside sales, lead generation, and conversion. Skillfully negotiated rates, exhibiting proficiency in the complete sales cycle. Ensured impeccable client delivery for successful engagement outcomes. Cultivated and nurtured a robust Sales Pipeline, driving consistent business growth. Established and maintained strong rapport with the Head of Talent Acquisition, underscoring relationship-building capabilities.
  • Peepal Consulting
    Lead - BD & Marketing|
    Peepal Consulting
    Mar 2021 - Aug 2022 (1 year 6 months)
    Drove end-to-end account management as a visionary leader, spearheading lead generation initiatives with a strategic focus. Cultivated and nurtured prospective relationships, skillfully advancing opportunities through the sales funnel. Pioneered innovative and effective client retention strategies, resulting in enduring and mutually beneficial partnerships. Orchestrated and executed multifaceted social media and email campaigns, amplifying strategic positioning and commanding a strong market presence. Championed the integration of end-to-end account management principles, ensuring every touchpoint aligned seamlessly with client needs and business objectives
Education verified_user 0% verified
  • S
    PGDM
    SDMIMD
    Jan 2019 - Jan 2021 (2 years 1 month)
  • S
    B.B.A.(Hons.)
    Shri Shikshayatan College (Calcutta University)
    Jan 2014 - Jan 2017 (3 years 1 month)