Randy Shane McFarland
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Southport, North Carolina, United States
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- AField Services Technician (Contract)Axiom Technologies – IT Services | New Hanover Medical CenterDec 2024 - Jul 2025 (8 months)• Provided end-user device support for county departments, configuring laptops, printers, scanners, and mobile tools. • Troubleshot hardware and software incidents, ensuring accurate documentation and timely resolution. • Participated in hardware refreshes and new technology deployments across multiple government sites. • Maintained asset tracking and delivered training on new systems and secure access procedures. • Collaborated with infrastructure teams to address complex technical issues and enhance device security.
Field Services TechnicianFidelity National FinancialApr 2022 - Nov 2024 (2 years 8 months)• Delivered classroom, onsite, and virtual training on new mortgage-collateral systems. • Reviewed and audited imaged collateral documents for accuracy and compliance with investor guidelines. • Documented, communicated, and escalated system and process issues to support leads and implementation teams. • Provided day-to-day helpdesk support and monitored team channels for user inquiries. • Traveled monthly (80%) to train and onboard users nationwide.- FPost-Closing Collateral Auditor (Contract)FBC MortgageDec 2020 - Mar 2022 (1 year 4 months)• Ensured delivery of clear, bankable collateral loan documents to warehouse banks and custodians. • Audited imaged collateral and supporting documents, identifying and correcting exceptions. • Coordinated with origination, title, and warehouse teams to resolve documentation issues.
- SCollateral AnalystStearns LendingApr 2020 - Dec 2020 (9 months)• Managed receipt and uploading of loan and collateral files, ensuring compliance with federal regulations. • Retrieved and tracked collateral documents, securing original signatures as required.
- Social Media Content ModeratorCognizantMay 2017 - Mar 2019 (1 year 11 months)• Developed social media strategies through research and audience targeting. • Optimized company pages to increase content visibility and engagement. • Moderated user-generated content per policy, removing inappropriate material.
- DLoan Document SpecialistDitech Financial, LLCFeb 2017 - May 2017 (4 months)• Assisted clients with loan document preparation and provided application feedback. • Researched title reports and verified chain-of-assignment accuracy.
- Loan Officer AssistantFairway Independent MortgageJan 2016 - Feb 2017 (1 year 2 months)• Prepared loan packages and coordinated with customers, real estate agents, and title companies.
- Title ReviewerFirst AmericanMar 2015 - Jan 2016 (11 months)• Conducted title and chain-of-title examinations, resolving documentation inaccuracies.
- GEscrow Mortgage Insurance AnalystGreen TreeFeb 2014 - Feb 2015 (1 year 1 month)• Ensured compliance with the Homeowner's Protection Act and reconciled borrower/insurer discrepancies.
- Fraud Analyst II (Contract)Bank of AmericaDec 2013 - Jan 2014 (2 months)• Investigated transaction fraud and identity-theft cases to safeguard customer accounts.
- WClient Care Specialist / Loan Processor (Contract)Workway Temporary AgencyApr 2013 - Dec 2013 (9 months)• Managed up to 100 loans per month and handled 70+ daily client calls. • Calculated debt ratios and provided status updates throughout the loan process.
- BSales Associate / Manager-in-TrainingBudget Avis GroupMar 2012 - Mar 2013 (1 year 1 month)• Assisted in daily rental car operations, sales processing, and staff development.
- FFront-End / Surrounding Perimeter ManagerFry's GroceryDec 2007 - Oct 2010 (2 years 11 months)• Oversaw daily store operations, P&L management, and staff hiring.
- BCorporate Trainer / Mortgage Loan Processing Tech SupportBear Stearns Residential MortgageOct 2003 - Oct 2007 (4 years 1 month)• Designed and delivered training programs for mortgage operations staff. • Built and led a 24-agent technical support desk for mortgage software.