Randy Mattis Pinnock

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Invoice Agent

Transportes ARYSHA

Sep 2024 - Current (2 years)

• Manage invoicing for transportation services, ensuring accurate billing and timely payments. • Investigate discrepancies in payment processing and resolve disputes efficiently. • Monitor client accounts to provide timely business solutions and maintain trust. • Ensure financial compliance by tracking invoices and maintaining payment integrity.
Customer Service Agent

Teleperformance

May 2024 - Sep 2024 (5 months)

• Assist customers with payment-related inquiries, ensuring compliance with financial regulations. • Identify fraudulent payment activities and report suspicious transactions. • Drive revenue growth by consistently meeting and exceeding customer service targets. • Handle customer complaints efficiently while improving overall satisfaction.
Customer Service Specialist

Sykes

Jan 2022 - May 2022 (5 months)

• Manage customer inquiries and service requests with a strong focus on fraud prevention. • Escalate potential risk-related cases to appropriate security teams. • Maintain high-quality customer support while ensuring strict adherence to company policies.
Seller Support Associate

Amazon

Feb 2021 - Nov 2021 (10 months)

• Investigate seller fraud patterns and enforce compliance policies. • Analyze high-risk transactions and escalate suspicious activities to internal fraud teams. • Assist sellers in resolving account suspensions and financial disputes. • Ensure marketplace trust and safety standards through proactive monitoring.
Agent

Innovative Solutions

Jun 2019 - Dec 2020 (1 year 7 months)

• Analyze operational inefficiencies and implement risk mitigation strategies. • Assist in resolving financial and reputational risk issues. • Conduct outbound sales calls and utilize various channels to reach potential clients. • Manage complex customer concerns while ensuring security compliance.

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Randy Mattis Pinnock

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