Randall Torres

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Network Administrator/Commvault Backup Administrator

South Carolina Department of Mental Health

Dec 2021 - Sep 2023 (1 year 10 months)

Managed IT infrastructure hardware and software in a Datacenter Operations role, procuring and deploying tape libraries while establishing comprehensive policies and procedures to ensure compliance with security requirements for funding. Developed the department's disaster recovery policy in alignment with NIST standards. Additionally, provided remote and technical support for the systems managed, focusing on hardware and operating system support, along with software troubleshooting as necessary. Collaborated closely with the Help Desk to deliver effective support to employees of SCDMH, ensuring seamless operations and user satisfaction.
Systems Analyst III

Modivcare

Nov 2019 - Oct 2021 (2 years)

Tier 2/3 Help Desk and AD administration supporting call centers and the corporate office.
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Systems Administrator and Support Tech

Software Operator Solutions

Oct 2016 - Nov 2019 (3 years 2 months)

• Comodo RMM, Syncro MSP and ConnectWise administration • Firewall policy management, deployments, VPN configurations • Network administration, including the setup/configuration/troubleshooting for VLANs and QOS • Sophos Central Admin, authorized Sophos reseller and tech support shop with yearly training • Active Directory, Group Policy, and DNS/DHCP • Practice Management software support • Windows Server/Desktop support • Backup Administration
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Junior Systems Administrator

Appliance Factory and Mattress Kingdom

Sep 2015 - Oct 2016 (1 year 2 months)

• Help Desk for Corporate office and stores • Windows Server/workstation deployment • Microsoft System Center 2012 (SCCM, SCOM, SCSM) • Active Directory administration • Citrix XenDesktop administration • Watchguard Firewall administration

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