Randall Rodriguez

Randall Rodriguez

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System Engineer | IT Support Specialist, Communications
Costa Rica
Contact Randall regarding: 
Flexible work
Starting at USD21/hour

Timeline

work
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Résumé

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  • Flat Rock Technology
    Senior Infrastructure & Systems Engineer
    Flat Rock Technology
    Dec 2024 - Feb 2026 (1 year 3 months)
    The Sr. IT Infrastructure and Systems Engineer is a critical member of the Corporate IT team, responsible for solutions engineering and operations of Rhythm's infrastructure and systems. Utilizing skills and experience, this person will work with peers on the Corporate IT team to design, test, build and productionalize our IT systems, including network, storage, compute, communication and collaboration services across our on-premise, co-location data centers, and cloud-based environments.

    Duties in this role include:
    • Responsible for the design, build and support of corporate networks, servers, storage, telephony and systems
    • Implement secure and fault-tolerant solutions
    • Provide technical leadership, support an
  • Eurofins
    System Engineer
    Eurofins
    Apr 2021 - May 2024 (3 years 2 months)
    System Engineer

    In this position I was responsible of many tasks, creating new accounts and access for new employees. Hyper-V was a daily tool for several duties, checking VM statuses, increasing HD and Memory Ram capacity, among other duties. Checking ticketing tool to check what the users where needing from simple tasks up to high urgent requests. SCCM is a daily tool to deploy windows updates, software, add-ins and more. PRA (Privilege Remote Access) another tool to access several virtual machines and server in order to access more tools and environments. SolarWinds is a tool that helps me to monitor Servers Alerts from low to critical and let me know what they need to be done.
    - Managed the enrollment and configuration o
  • Eurofins
    Information Technology Support Engineer
    Eurofins
    Apr 2020 - Mar 2024 (4 years)
    In this position I was responsible of many tasks, creating new accounts and access for new employees. Hyper-V was a daily tool for several duties, checking VM statuses, increasing HD and Memory Ram capacity, among other duties. Checking ticketing tool to check what the users where needing from simple tasks up to high urgent requests. SCCM is a daily tool to deploy windows updates, software, add-ins and more. PRA (Privilege Remote Access) another tool to access several virtual machines and server in order to access more tools and environments. SolarWinds is a tool that helps me to monitor Servers Alerts from low to critical and let me know what they need to be done.
  • Wind River
    IT HelpDesk Specialist
    Wind River
    Nov 2018 - Dec 2019 (1 year 2 months)
    The Administrator independently designs, tests, implements, troubleshoots and maintains infrastructure architectures to include hardware platforms, client applications, server services and Windows operating systems; Provides enterprise level support for hardware and Windows OS related issues; Evaluates, tests and makes recommendations on new/upgrades to hardware, OS, network and applications and their impact on existing system configurations; Document standards, implementation procedures and troubleshooting processes. This position requires extensive collaboration with teammates, other business units, IT management and vendors. Must have good communication skills and enjoy working in a team environment.
    • IBM BigFix was a daily tool us
  • Wind River
    Information Technology Help Desk
    Wind River
    Jan 2018 - Jan 2020 (2 years 1 month)
    The Administrator independently designs, tests, implements, troubleshoots and maintains infrastructure architectures to include hardware platforms, client applications, server services and Windows operating systems; Provides enterprise level support for hardware and Windows OS related issues; Evaluates, tests and makes recommendations on new/upgrades to hardware, OS, network and applications and their impact on existing system configurations; Document standards, implementation procedures and troubleshooting processes. This position requires extensive collaboration with teammates, other business units, IT management and vendors. Must have good communication skills and enjoy working in a team environment.
  • National Instruments
    IT Specialist
    National Instruments
    Mar 2014 - Dec 2016 (2 years 10 months)
    National Instruments: 01/19/2014 – 12/07/2016

    Advanced knowledge in computer sciences about:
    • Client Services: Expertise knowledge of Server and Desktop/Laptop Operating Systems, PC/Server Hardware & Data Communications.
    • Hardware support experience diagnosing repairing and replacing components from HP & Dell laptop and desktop systems
    • Communications: Intermediate knowledge in local/wide area networks wireless networks, Lan Networks, VPN networks (Configuration and Installation knowledge on SSL VPN, Juniper, Junos Pulse, Direct Access, RSA, Remote Access to HP software) HP's voice communication systems - support, administration, and planning, messaging and mobility platforms (Android, Windows Mobile, iOS).
  • NI National Instruments
    Information Technology Specialist
    NI National Instruments
    Jan 2014 - Oct 2018 (4 years 10 months)
    Advanced knowledge in computer sciences about: Client Services: Expertise knowledge of Server and Desktop/Laptop Operating Systems, PC/Server Hardware & Data Communications. Hardware support experience diagnosing repairing and replacing components from HP & Dell laptop and desktop systems. Communications: Intermediate knowledge in local/wide area networks wireless networks, Lan Networks, VPN networks (Configuration and Installation knowledge on SSL VPN, Juniper, Junos Pulse, Direct Access, RSA, Remote Access to HP software) HP's voice communication systems - support, administration, and planning, messaging and mobility platforms (Android, Windows Mobile, iOS). Network Systems: Intermediate knowledge of network architecture and distributed,
  • Fiserv
    Implementation Analyst
    Fiserv
    Jun 2012 - Nov 2013 (1 year 6 months)
    In this position I learned how to work in a Project Management Project way. Special Training was given in the USA during 8 Months at the end I spent a couple of months at Atlanta Georgia in Norcross. I was a Premier Implementation Analyst, working with Banks at the USA. The position consists to install an Application for Android and IOS in the Banks Servers with complex processes to accomplish with the Mandatory timeframes and all the Clients. High and complex Troubleshooting and Debugging with XML Code. Monitoring several Banks to make sure all the configurations were working fine and in case of failure immediately action is taken to resolve any issue. High Volume of E-mails for all Clients and Managers is use every day. In this position i
  • Dell Technologies
    Senior Technical Support Analyst
    Dell Technologies
    Feb 2011 - Jul 2012 (1 year 6 months)
    Technical Support, analyst and resolution Specialist.
    In this company I can say that I have learned a lot about how to be an excellent
    Technical Support agent.
    My position consist to provide advanced support to special computers, with Windows
    XP, Windows Vista and Windows 7, Alienware systems designed for Gaming and
    designing purposes. I provided support to Desktop and Laptops computers; this
    computers are not simple system, the technology, complex components, this computer
    are 20 times more powerful than a regular computer. So I had to expand a lot all my
    Troubleshooting knowledge in order to provide a faultless service.
    My dudy consist not only to all kind of Software issues, but also to diagno
  • D
    Technical Support Analyst
    Dell Alienware
    Feb 2011 - Apr 2012 (1 year 3 months)
    Technical Support, analyst and resolution Specialist. In this company I can say that I have learned a lot about how to be an excellent Technical Support agent. My position consists to provide advanced support to special computers, with Windows XP, Windows Vista and Windows 7, Alienware systems designed for Gaming and designing purposes. I provided support to Desktop and Laptops computers; this computers are not simple system, the technology, complex components, this computer are 20 times more powerful than a regular computer. So I had to expand a lot all my Troubleshooting knowledge in order to provide a faultless service. My dudy consist not only to all kind of Software issues, but also to diagnose, detect and Determine Hardware issues thr
  • I
    IT Technician
    Jun 2010 - Dec 2010 (7 months)
    1 month training for APPS. My position was IT Support for the
    APPS (APPLIACTIONS) Department, which offers technical support through Chat
    Sessions in different areas for our customers, as an example, Windows XP, Windows
    Vista, and testing Windows 7, Outlook, Microsoft Office 2003, 2007, 2010, Adobe
    Reader among others. We were in charge of offering this service through Virtual
    Rooms.
    After only 3 weeks of working for the APPS Department I was promoted to the MOPAQ
    Premier Support Department, in this tower was given VIP service for executives who
    are responsible for closing multi-million dollar contracts worldwide. The service was
    advanced and very special. The areas covered in this tower through
  • I
    Information Technology Specialist
    Jun 2010 - Dec 2010 (7 months)
    1 month training for APPS. My position was IT Support for the APPS (APPLIACTIONS) Department, which offers technical support through Chat Sessions in different areas for our customers, as an example, Windows XP, Windows Remote Access, VPN (Virtual Private Network), DirectoryWorks, Outlook, Office, MMS services for mobile accounts at the moment of synchronizing Outlook with servers to phones and computers.Replacing new machines for executives, Windows XP, Windows Vista y Windows 7 in general, Printing, Internet Explorer 6 y 7 troubleshooting, Share Point, Flash Media Player, Adobe Reader, also support and troubleshooting for McAfee Anti-Virus y McAfee Enpoint Encryption among lots of other tasks.
  • SYKES Costa Rica
    Customer Service Representative
    SYKES Costa Rica
    Nov 2008 - Jan 2010 (1 year 3 months)
    Directly in the Metlife Dental account, which is an
    insurance company for the US, within Sykes I seeked for other opportunities and was
    moved to ASURION, were I was in charge of giving Technical Support to cell phones
    from the Sony Ericsson, Motorola, HTC, Black Berry among other brands.
    Stream-Dish Network, 280 hours Training Super Group Technical Support for Satellite
    and Cable TV and also for the Billing Area.
  • S
    Customer Service Specialist
    Sykes Latin America SA
    Nov 2008 - Jan 2009 (3 months)
    Directly in the Metlife Dental account, which is an insurance company for the US.
Education verified_user 0% verified
  • Universidad Latina
    Universidad Latina
    Universidad Latina