Ramsy Ramos

Customer Experience Professional

Sunrun

Jan 2022 - Current (4 years 7 months)

Established and maintained positive relationships that elevated customer interactions with the company as their primary point of contact from project approval to solar activation. Set and achieved expectations through all points of contact, providing regular proactive communication on project status and next steps. Addressed and resolved customer questions and requests.Handled escalated projects in collaboration with stakeholders across the business and supported teams in removing roadblocks. Escalated projects with challenges where necessary for quick action resolution.Coordinate with sales, utilities, jurisdictions, sub-contractors, build partners, and internal electrification managers to ensure efficient activation and project completion

Person in Charge

BJ's Wholesale Club

Jan 2021 - Jan 2022 (1 year 1 month)

Exhibited strategic thinking and provided sound decision-making through acquired business metrics and merchandise reports.Built high-performing teams by creating a culture of collaboration and provided feedback that drove business growth and team effectiveness. Coached and trained team members on club processes and policies while implementing an inclusive supportive environment. Responsible for club conditions and proper merchandising to exceed sale goals, all while acting as manager on duty for the club which included the allocation of labor and resources and direct engagement with customer affairs.Displayed the highest level of customer service to all members through friendly, fast and appreciative service that represented the company in

Concierge

Planned Companies

Jan 2018 - Jan 2021 (3 years 1 month)

Developed rapport with residents to deliver personalized concierge service and improved experience for building tenants. Ensured seamless package drop-off and pick-up process for residents by managing parcel inventory on Yardi.Provided troubleshooting services for the organization when system software was down on iPad, desktop, or security cameras. (Microsoft Windows, IP network troubleshooting)Maintained appropriate ambiance in the lobby through consistent cleanliness and organization of workstation and parcel area. Designed, implemented, and subsequently trained colleagues on a new inventory system (decreased parcel delivery time by 30% and parcel search time by 42%).

M

Senior Manager, Operation

McKeon Funeral Home, Inc

Jan 2010 - Jan 2017 (7 years 1 month)

Assured quick responsive 24-hour telecommunication availability for clients or management via emails, telephone, or chat. Provided critical problem-solving solutions to mitigate further issues within the discussed category.Supervised and guided a team of three while conducting funerals. Ensured team cohesiveness and moral support through challenging funerals or events.Ensured all families felt accepted and comforted at the funeral home by providing a welcoming ambiance and exceptional customer service. Created meaningful relationships and assured clients that any concerns they might have could be resolved.

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