RAMSES RODRIGUEZ

RAMSES RODRIGUEZ

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Detail

Regional IT Manager
Latin America
Contact RAMSES regarding: 
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Full-time jobs
Starting at USD11/hour
Flexible work
Starting at USD15/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Pérez y Cía Group
    Regional IT Supervisor – Americas & Caribbean
    Pérez y Cía Group
    Sep 2024 - Nov 2025 (1 year 3 months)
    Managed Microsoft 365, Azure, Intune, and Exchange, applying identity controls, security policies, and device protection across the region. Worked as Regional support in multinational companies, over 14 countries in LATAM and the Caribbean, leveraging over 14 years of experience in the customer service and technical support industry, including extensive expertise in customer success.

    Oversaw infrastructure, networks, equipment, and technical support, ensuring SLA compliance.

    Led acquisitions, licensing, and asset management to optimize technological resources.

    Coordinated regional IT projects, process standardization, and operational improvements.

    Administered CCTV, access control, and physical se
  • VaxTrials part of Emmes Group
    IT Analyst
    VaxTrials part of Emmes Group
    Nov 2023 - May 2024 (7 months)
    It Support
  • Dash BPO
    Real Time Analyst
    Dash BPO
    Nov 2023
    Manage shift in/out, breaks, lunches, AHT, Tardiness and absences, build reports for schedules and floor monitoring.
  • ainc
    IT Service Desk Specialist
    ainc
    Sep 2022 - Sep 2023 (1 year 1 month)
    Technical support diagnostics and troubleshooting via phone/chat/email for devices, computers, mobile devices, printers, telecom, etc; Access Provisioning thru Active Directory, Azure AD, MS 365, and other organization or 3rd party programs; software support, including Windows 7, 10, 11●, Office 365, email, web/internet, and other productivity software. Perform Triage process and ticketing routing using Salesforce.com (SFDC) to engage with cross-functional departments, classifying and researching to probe and isolate technical issues. Follow up with users internally or clients to ensure proper functionality.
  • Dell Technologies
    Tech Support Sr Associate
    Dell Technologies
    Jul 2019 - Feb 2022 (2 years 8 months)
    Technical support for hardware and sorfware, basic networks and peripherals Diagnosis Remote for repair, if applicable, for technician dispatch or parts only service. check status of equipment and warranty. Customer service and case tracking via email, phone and chat.
  • L
    Asistente legal y Soporte Técnico
    Lic Raul Rodríguez Abogado
    Nov 2017 - Jun 2019 (1 year 8 months)
    Legal assistant for all kinds of cases (Labor, Immigration, Company creation, Civil law, among others); Graphic design for company creation, technical supportand customer support - Tramitaciones: -Laborales -Migratorios -Ministerio Publico (demandas, litigios de familia, laboral, judiciales) -Notarias Confección de documentos legales en general Asesoria basica a los clientes. Mensajeria Soporte de sistemas Otras Funciones en General
  • B
    Asistente de Operaciones y Captador de Datos
    Bahia Brands Inc
    Feb 2016 - Sep 2017 (1 year 8 months)
    Entry, modification or deletion of products in the system, reports, technical support basic to computers, laptops, mobile phones, hardware and software. others general duties.
  • Magaya Corporation
    Especialista en soporte técnico
    Magaya Corporation
    May 2015 - Sep 2015 (5 months)
    Responder a problemas técnicos en software de logística (Magaya Software) en las áreas de Comunicación, Reservas, Cotizaciones, Órdenes de Compra y Venta, Reservaciones, Almacenamiento, Embarques, Sección de Contabilidad, Diseño básico de Documentos en el sistema, Plugins o Apps adicionales al sistema, para el desarrollo de la Logística y el comercio multimodal • Manejo y Soporte de Lectores de Códigos de Barras. • Realización de integraciones de software y desarrollo de API.
  • Dell Technologies
    Order Management Senior Associate
    Dell Technologies
    Apr 2010 - Aug 2012 (2 years 5 months)
    procesamiento de órdenes de compra para programas del empleado en compañías de educación, salud y compañías de g500. verificación de los SKU en las cotizaciones para poder procesar las órdenes. procesamiento de pagos en tarjeta de crédito o línea de crédito.
Education verified_user 0% verified
  • Universidad del Istmo Panama
    Cyber security engineering, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
    Universidad del Istmo Panama
    Jan 2021 - Nov 2025 (4 years 11 months)
  • E
    Bachillerato, Ciencias con énfasis en Informática
    El Buen Pastor
    Jan 2005 - Dec 2006 (2 years)