ramses_cortez1784@outlook.com Cloud Computing Engineer

Cloud Computing & Packaging Engineer

CRG Solutions

Jan 2025 - Current (1 year 7 months)

Detail-oriented Cloud Platforms Packaging System Engineer with hands-on experience in designing, deploying, and managing application packaging and device provisioning workflows across Microsoft Azure and Company Portal. Adept at streamlining cloud- based software delivery, automating endpoint configurations, and ensuring secure, scalable deployments for enterprise environments. Key Activities & Responsibilities: Application Packaging & Deployment: - Created and maintained Win32 app packages, MSI installers, and custom scripts for automated deployment via Intune and Company Portal. - Ensured compatibility across diverse device profiles and operating systems using PowerShell and detection logic. Azure Integration & Automation: - Leveraged Azu

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IT Infraestructure Engineer

ATA Freight Line of Mexico

Apr 2024 - Jan 2025 (10 months)

As an IT Infrastructure Engineer, I provided comprehensive end-user support, including PC and software installation and maintenance. I responded to IT support requests through various channels, such as ITSM, phone, email, and in-person, ensuring timely and professional troubleshooting of hardware, software, and network issues. My role involved delivering clear and concise instructions to end-users for effective issue resolution and prevention. I diagnosed and escalated more complex technical issues to the appropriate IT teams or vendors, collaborating with team members to identify recurring problems and contribute to the development of permanent solutions. Additionally, I assisted in the maintenance and monitoring of IT systems, proactively

ITOC Server Administrator

DYOPATH

Sep 2023 - Apr 2024 (8 months)

As an ITOC Server Administrator, I am responsible for the installation, maintenance, and expert support of a diverse range of IT systems, including storage solutions, cloud services, backups, patching, and Windows servers. I actively participate in SSCM deployment to ensure that Windows, drivers, and software are consistently updated. My role involves collaborating with team members to troubleshoot system issues, ensuring swift and effective problem resolution. I leverage PowerShell scripting technologies to automate tasks, enhancing efficiency and repeatability in system management. Additionally, I develop and adhere to operational policies and procedures to maintain operational excellence within our large enterprise environment. I priorit

Senior IT and Data Support Engineer

Danfoss

Jan 2023 - Jul 2023 (7 months)

• Database administration • Backup of the databases • Onboarding of new clients to the Alsense platform • Configuration of alarms, types of food and connection to stores • 24/7 support for problems with HACCP reports, alarms and temperatures in customer stores • Administration and support to internal users to reset the password or unlock the accounts • Technical support in problems related to store connection, reports and temperature configuration

Infrastructure Technical Support Engineer

Aptude

Oct 2020 - Dec 2022 (2 years 3 months)

Management of laptop, printer, and peripheral technology resources. User administration through Active Directory, including creating new accounts, deleting or modifying them, and establishing policies for password expiration or preventing a user from logging in on computers other than the one assigned, whether on a physical server or in Azure. Office 365 administration for licenses, email accounts, distribution lists, and shared mailboxes, as well as security groups. Azure administration, including OneDrive, SharePoint, Intune, MFA, and policies. Laptop and desktop computer inventory management, along with the initial configuration of computers and installation of programs according to the assigned client. Attended to daily support desktop

GIS Support

Harley-Davidson Motor Company

Aug 2019 - Oct 2020 (1 year 3 months)

- Provided network support to the Monterrey location, ensuring seamless connectivity and system functionality. - Administered both physical and virtual servers, configuring and installing Microsoft Teams to enhance communication. - Managed mobile device operations, including Mobile Device Management and troubleshooting firewall issues. - Acted as an Active Directory Administrator for Monterrey users, overseeing Office 365 administration, migration, and support. - Delivered desktop support across various Windows operating systems (10/8/7 & XP) and handled application troubleshooting. - Executed computer imaging and user management tasks, while configuring and managing the help desk system. - Ensured backup solutions for end users and a

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IT Coordinator

TydenBrooks, SPG

Oct 2016 - Aug 2019 (2 years 11 months)

As an IT Coordinator, I provided comprehensive network support to the Monterrey location, overseeing the administration of both physical and virtual servers while configuring and managing Office 365 environments. My responsibilities included mobile device management, firewall maintenance, and troubleshooting, as well as serving as the Active Directory administrator for Monterrey users. I delivered desktop support across various Windows operating systems, conducted application troubleshooting, and provided support for ERP systems such as Citrix and Epicor. Additionally, I was involved in the installation of network and voice nodes, managed cloud-based PBX systems, and handled user management tasks, including backup for end users and wireless

ramses_cortez1784@outlook.com

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