Marcela Ramos Mantarí

C

Purchasing Assistant

CABO ROJO,

Jun 2023 - May 2024 (1 year)

Organized complex schedules and managed high-priority appointments for the VP, resulting in improved efficiency and time management. Coordinated executive meetings and prepared detailed agendas, reports, and presentations, ensuring smooth facilitation and communication among team members. Conducted thorough research and analysis on industry trends and competitors to provide crucial insights for strategic decision-making by the VP. Spearheaded company-wide initiatives and cross-functional projects, collaborating with various departments to achieve key objectives and drive business growth.

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Guest Experience Supervisor

WBogota

Apr 2023 - Jun 2023 (3 months)

Managed a team of guest experience associates, providing training, coaching, and performance evaluations to ensure exceptional customer service delivery. Developed and implemented strategies to improve guest satisfaction scores. Oversaw daily operations of guest services, including managing reservations, handling guest inquiries and complaints, and ensuring smooth check-in/check-out processes. Collaborated with cross-functional teams to plan and execute special events, promotions, and initiatives to enhance the overall guest experience.

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Executive Assistant to the VP

Alkhorayef Petroleum Company

Jul 2022 - Feb 2023 (8 months)

C

Customer Service Representative

May 2021 - Apr 2022 (1 year)

Teleperformance Maintain a continuous working knowledge of the customer's product. Attend and respond to customer inquiries. Work with confidential customer information and treat it with sensitivity. Provide support to new staff.

C

Customer Service Representative

May 2021 - Apr 2022 (1 year)

Teleperformance Maintain a continuous working knowledge of the customer's product. Attend and respond to customer inquiries. Work with confidential customer information and treat it with sensitivity. Provide support to new staff.

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AUDITOR

La Hacienda Bahia Paracas

Mar 2019 - Dec 2020 (1 year 10 months)

- Auditora de Alimentos y Bebidas, y Recepción. Seguimiento de errores cometidos en Micros y Opera. Propuestas de mejora en procedimientos y prácticas de aseguramiento de la calidad de servicio. Dominio de facturación y reportes gerenciales.

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SUPERVISORA DE RECEPCIÓN

La Hacienda Bahia Paracas

Jan 2017 - Mar 2019 (2 years 3 months)

- Asistente de jefatura de Recepción. Supervisión del equipo de Recepción. Manejo de quejas y reclamos de huéspedes. Apoyo en auditoría. Elaboración de reportes gerenciales.

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Auditor

Hacienda Bahia Paracas Hotel

Jun 2016 - Dec 2020 (4 years 7 months)

Auditing of all the hotel's points of sale. Monitoring of process compliance in Micros and Opera systems. Improvement proposals in procedures and practices of service quality assurance. Service quality assurance. Proficiency in billing and management reporting. Reinforcement of billing processes for Food &

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RECEPCIONISTA Y ENTRENADORA DEL ÁREA

La Hacienda Bahia Paracas

Jan 2016 - Jan 2017 (1 year 1 month)

- Capacitadora del nuevo personal. Encargada de capacitaciones para mejora de procesos operativos. Dominio de caja, facturación y pagos con tarjeta. Elaboración de manuales para procedimientos operativos y manejo del sistema.

Marcela Ramos Mantarí

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Marcela's behavioral traits
Marcela's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.

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Marcela Ramos Mantarí