Ramon Vila Industrial Engineer

Business Intelligence specialist

donaldson

Sep 2023 - Current (3 years 2 months)

Data Scientist

Ernst & Young

Dec 2022 - Sep 2023 (10 months)

Senior Data Management Associate

Unhcr

Apr 2021 - Apr 2022 (1 year 1 month)

- Monitor the regular data entry activities and verify accuracy and relevance of data on a regular basis
Prepare regular database back-ups | Coordinate the data transfer of refugee records amongst camps | Ensure that the data which are mainly related to asylum seekers, refugees and persons of concern to UNHCR are correctly entered into the computer databases | Develop and run the required reports from the databases used in the operation in Salesforce and Power BI and assist in analysis/interpretation of data to identify patterns/trends | Compile data and interpret the statistics for various reports | Develop forms and tools for data collection and analysis | Identify knowledge and hardware gaps of the operation in relation to all aspec

Account Support Analyst

PPRO

Nov 2020 - Apr 2021 (6 months)

- Gather and analyze data on clients’ trends, while providing strategies to enhance clients’ KPI performance
Proactively analyze and monitor KPIs, anticipating, and identifying suboptimal trends | Suggest and implement practical and timely solutions to reverse undesirable trends | Apply the knowledge regarding clients’ trends and business needs to develop business cases (in conjunction with Account Managers) and business requirement documents (in conjunction with Product Managers) | Support
Account Managers and Partners in the operational aspect of the relationship with day-to-day client queries (issues that may arise as a result of the operation) | Be a bridge between the commercial (client-facing) and operational (internal) part

C

Operations Coordinator

Cheil – Samsung E-Commerce

Nov 2019 - Apr 2020 (6 months)

- Planning, organization and testing of Cheil’s "Back Office" platform project, working together with Cheil Pengtai China.
Data analysis (Seasonal sales, special products and services, Lead Time, Top 10 products, ABC inventory). | Development of the work plan for the e-commerce Operations team and setting KPI's and their definition. | Development of pivot tables and macros in Excel to reduce work charge and time for operations team members. | Joint work with other areas, such as Finance, IT, Customer Service, Marketing, Samsung's internal processes and Warehouse. | Verification processes regarding team members work. | Daily, weekly, monthly and quarterly reports. | Staff training in new “Back Office” platform and specific operations t

C

E-commerce Admin

Cheil – Samsung E-Commerce

Apr 2019 - Nov 2019 (8 months)

- Work with databases (7 different data bases). | Data analysis (Seasonal sales, special products and services, Lead Time, Top 10 products, ABC inventory).
| Bridge information between platforms (installed capacity: 100 orders/hour per person). | Management of Samsung’s internal Back Office platform (B2E, B2B, B2B2C) and Samsung’s external Back Office platform
(B2C). | Development of processes that detect errors, decrease Lead Time, customer complaints, among others, working together with other areas. | Staff training in specific operations tasks.

C

Order Desk

Cheil – Samsung E-Commerce

May 2018 - Apr 2019 (1 year)

- Work with databases. | Bridge information between platforms (installed capacity: 11.66 orders/hour per person). | Manage orders, inventory and product specifics in the external and internal sales platforms.
| Detect, analyze and advise improvements for errors in platforms and processes. |Liaison between IT and finance, to exchange databases and work in process improvement. | Train Staff for special sales seasons.

Account SupportAnalyst

PPRO

Gather and analyze data on clients' trends, while providing strategies to enhance clients' KPI performance Proactively analyze and monitor KPIs, anticipating, and identifying suboptimal trends Suggest and implement practical and timely solutions to reverse undesirable trends Apply the knowledge regarding clients' trends and business needs to develop business cases (in conjunction with Account Managers) and business requirement documents (in conjunction with Product Managers) Support Account Managers and Partners in the operational aspect of the relationship with day-to-day client queries (issues that may arise as a result of the operation) Be a bridge between the commercial (client-facing) and operational (internal) parts of the busine

Ramon Vila

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Ramon Vila

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