Ramon Vallarino

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Sales Associate

Nintendo – Radius GS

Oct 2023 - Nov 2025 (2 years 2 months)

• Spoke with clients via telephone to help solve any kind of technical problem or information about games. • Followed up with customers that required extra assistance via call-backs. • Got numerous positive reviews and high satisfaction on most of my calls. • Consulted with users to determine steps and procedures taken to identify and resolve the problem. • Applied my knowledge as a long-time gamer to help customers in the best way possible. • Streamlined customer communication through professional email management, ensuring timely responses to inquiries and efficient issue resolution. • Optimized daily workflow and follow-up processes through diligent calendar management, guaranteeing that all client consultations and support requests were

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Customer Support Representative

GeekSquad - BestBuy – Sitel

Sep 2020 - Feb 2022 (1 year 6 months)

• Organized and prioritized work to complete assignments in a timely and efficient manner. • Followed up with customers by following instructions. • Identified, investigated, and resolved user problems with computer software and hardware. • Fielded support calls, chats, emails, and other communications from users with inquiries regarding software programming, connectivity, printing, and similar concerns. • Consulted with users to determine steps and procedures taken to identify and resolve the problem. • Applied knowledge of computer software, hardware, and procedures to solve problems. • Utilized executive assistance skills to effectively support team operations and help colleagues with complex tasks. • Managed professional calendars and h

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Sales Manager

JW Marriott Hotels

Oct 2019 - Sep 2020 (1 year)

• Developed and implemented strategic sales plans to drive revenue across corporate, leisure, and group segments. • Built and maintained relationships with key clients, travel agencies, and corporate accounts, securing repeat business and long-term partnerships. • Conducted market analysis and competitor research to identify growth opportunities and adjust sales strategies. • Managed the end-to-end sales cycle, including lead generation, proposals, contract negotiation, and followup. • Collaborated with marketing and revenue teams to align promotions, pricing, and campaigns with business goals. • Represented the hotel at trade shows, sales missions, and industry events to boost visibility and attract new clients. • Delivered tailored sales

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Sales Manager

Continental Hotels

Feb 2018 - Oct 2019 (1 year 9 months)

• Focused on expanding the hotel’s presence in both local and regional markets, targeting corporate clients, event organizers, and travel agencies. • Designed customized packages and negotiated group rates for conferences, weddings, and long-stay bookings, increasing group sales volume. • Strengthened relationships with existing accounts while proactively identifying and pursuing new business opportunities. • Coordinated directly with operations and banquet teams to ensure seamless execution of events and group stays. • Prepared detailed sales forecasts and monthly performance reports for senior management. • Participated in networking events, client luncheons, and site inspections to promote the hotel and close highvalue deals. • Ensured c

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International Sales Manager

The Panama Hotel

Jun 2017 - Feb 2018 (9 months)

• Led international sales initiatives, targeting Latin American, North American, and European markets to boost hotel bookings and brand recognition abroad. • Developed strategic partnerships with international travel agencies, tour operators, and corporate clients to drive inbound tourism. • Created multilingual marketing materials and proposals tailored to different cultural and business contexts. • Represented the hotel at international trade shows, tourism fairs, and B2B events, generating leads and closing long-term contracts. • Managed high-value accounts and coordinated with in-house departments to ensure VIP and group client needs were consistently met. • Analyzed international market trends and booking data to adjust sales strategie

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International Sales Manager

Golden Vacations

Sep 2016 - Jun 2017 (10 months)

• Managed and expanded Golden Vacations' international client base, focusing on travel agencies, tour operators, and corporate clients across North America, Europe, and Latin America. • Developed and implemented targeted sales strategies to drive revenue from wholesale vacation packages, increasing market share in competitive regions. • Built strong relationships with international travel agents and distributors, offering personalized solutions to meet their clients’ travel needs. • Coordinated with marketing teams to create compelling promotional campaigns and content, increasing awareness of vacation packages. • Provided product training and sales support to overseas partners, ensuring they had in-depth knowledge of Golden Vacations’ offe

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International Sales Manager

Sheraton Bijao Hotels

Jul 2015 - Sep 2016 (1 year 3 months)

• Spearheaded international sales initiatives, focusing on the North American and Latin American markets to increase resort bookings and brand visibility. • Cultivated relationships with key global travel agencies, tour operators, and corporate clients, securing highvalue group bookings and long-term partnerships. • Created and implemented customized sales strategies for the resort’s meetings, incentives, conferences, and events (MICE) segment, attracting international corporate groups. • Represented Sheraton Bijao Hotels at international trade shows, travel expos, and B2B events, showcasing the resort’s offerings and expanding the client base. • Collaborated with marketing and operations teams to create tailored promotional packages, ensur

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