Ramón Camacho Chavarría

A

Bilingual Customer Service Representative

ACSI (ALCAR)

Apr 2024 - Apr 2025 (1 year 1 month)

Managed a high volume of calls to answer questions about the status of medical claims and authorizations received and processed by our office. Handled confidential patient information following strict security and data privacy protocols (HIPAA).

O

Bilingual Customer Service Representative

Outpatient Call Solutions (Desert Valley Clinics)

Feb 2023 - Mar 2024 (1 year 2 months)

Managed a high volume of calls to schedule medical and laboratory appointments. Achieved and maintained a customer satisfaction (CSAT) index above 80% through effective medical appointment scheduling. Meticulously documented each appointment in the CRM system, ensuring data accuracy for proper follow-up. Handled confidential patient information following strict security and data privacy protocols (HIPAA).

T

Bilingual Customer Service Representative

TaskUs (Hotel Tonight)

Feb 2021 - Jan 2023 (2 years)

Managed a high volume of multichannel interactions (calls, chats, emails) to efficiently resolve customer issues and complaints. Achieved and maintained a customer satisfaction (CSAT) index above 90% through effective problem resolution. Meticulously documented each case in the CRM system, ensuring data accuracy for proper follow-up.

I

Bilingual Customer Service Representative (Spanish-English)

Integon (National General Insurance)

Mar 2019 - Dec 2020 (1 year 10 months)

Provided specialized support to insurance policyholders, resolving inquiries about coverage, payments, and claims. Achieved an 85% First Call Resolution (FCR) rate, enhancing customer experience and reducing the need for follow-up. Handled confidential customer information following strict security and data privacy protocols.

P

Bilingual Customer Service Representative (Spanish-English)

Pro Profit (Mitchell International, Workers' Compensation)

Feb 2017 - Feb 2019 (2 years 1 month)

Actively coordinated with insurance companies to expedite the authorization and payment of medical claims, reducing waiting times. Acted as a key point of contact among patients, doctors, and lawyers for information gathering in workers' compensation cases. Resolved discrepancies in billing and payments, ensuring compliance with deadlines and regulations.

S

Medical Interpreter (English-Spanish)

Solucenter (Language Line Solutions)

Aug 2015 - Dec 2016 (1 year 5 months)

Provided real-time consecutive medical interpretation for medical appointments and diagnoses, ensuring clear and accurate communication. Facilitated communication between Spanish-speaking patients and healthcare providers, ensuring understanding and quality of patient care. Handled confidential patient information following strict security and data privacy protocols (HIPAA).

Ramón Camacho Chavarría

About

Detail

Timeline

Résumé