Ramon Antonio Antonio Jimenez

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Client Service Senior Lead

Horatio

Aug 2024 - Current (1 year)

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Sales/Retention

Teleperformance

Oct 2022 - Aug 2024 (1 year 11 months)

* Develop strategies that allow to retain customers going over the KPI, achieving a +40% save rate * Prepares correspondence * Fulfills the needs of existing customers who are at risk of canceling services or orders * Assess the needs of inbound customers to answer questions about products and services and to provide solutions that fit customer's needs.

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Deckhand

Hyline Cruises

May 2022 - Sep 2022 (5 months)

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Team Supervisor

Teleperformance

Jun 2021 - May 2024 (3 years)

* Direct and manage daily team activities customer satisfaction and resolution. * Make decisions about employees. * Motivate and train employees, evaluate and review that the answers given through are according to the procedures of the client. * Organize regular statistical reports to be presented to management. * Review customer satisfaction statistics in order to make proper retraining. *Hold meetings and share the results of development with employees and management. * Run reports to show the management team the development of each of the agents employed using Teleperformance tactics. * Develop action plans that are effective and focused on specific metrics to continuously improving the KPI using established processes. * Check the dail

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Customer Service Representative

Teleperformance

Mar 2020 - Jun 2021 (1 year 4 months)

Auxiliar de contabilidad

Macrotech

Nov 2019 - Feb 2021 (1 year 4 months)

Organizing checks, transactions, and records with precision to ensure accurate file sorting by check number, transaction, and voucher. Assisting the accounting department with various tasks to support overall financial operations. Additionally, utilized Google Calendar for scheduling meetings and managing communications, which enhanced coordination within the team and streamlined workflow processes.

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Accounting Assistant

Rustic Pathways

May 2018 - Oct 2019 (1 year 6 months)

- Provided first-hand assistance to the accounting department, executing administrative tasks, following up with suppliers, and managing bills to pay. - Took charge of fixed assets and served as program leader when needed. - Covered for the accountant during her maternity leave for 3 months, overseeing the department's operations, managing month-end closings, and presenting financial reports to the audit department. - Utilized Google Workspace to enhance collaboration and efficiency within the team, ensuring that all relevant information was organized and accessible. Additionally, worked with Salesforce to upload and manage data related to schools and students, facilitating better communication and record-keeping. - Leveraged Zoom as a p

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Asistente en Activos fijos

Ministerio de Medio Ambiente y Recursos Naturales de la República Dominicana

Apr 2017 - Aug 2017 (5 months)

Ramon Antonio Antonio Jimenez

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