Customer Service Representative
AIC Sheridan Inc.
Dec 2021 - Jan 2023 (1 year 2 months)
• Responsible for handling customers' requests for billing, products, services, and pricing. • Worked effectively to resolve customer issues and build value in the company's products' and services by communicating the advantages and benefits over the competition. • Handled various types of customer calls, resolving the reason for the call and practicing the sales behaviors that were outlined by the company. • Answered customer inbound phone inquiries. • Responded to questions or problems that were raised by customers while meeting exceeding departmental quality and KPI targets. • Assisted with other departmental requests as required and performed special projects as assigned.