Raman Bali Professional provider of technical support, customer service and

Repair and Support Technician

AC Americas

Dec 2024 - Current (1 year 11 months)

• Troubleshooting and repair of Chroma-Q, Prolights, Lumen Radio, Luminex and other lighting, audio and networking
products
• Electrical testing using instruments (digital multimeter and test oscillator) and service of equipment down to component
level including soldering (SMT and Through-hole)
• Assist customers over email and phone with diagnosing and resolving technical issues
• Provide technical and installation support for Vista3 software users
• Create Dialux projects and reports for sales team and clients
• Direct collaboration with brand managers to assist clients, manage inventory, and prepare tradeshow equipment via
testing, rack mounting and addressing
• Assist with facilitating RMAs u

Global Technical Support Supervisor

Paradigm Electronics Inc

Mar 2023 - Nov 2024 (1 year 9 months)

Paradigm Electronics speakers and Anthem AV preamplifiers, receivers and power amplifiers
Technical Support (Pre and Post Sales) responsibilities:
• Review and respond to emails (dept. target goal less than 24hrs first response time)
• Issue service tickets, replacement RMA and credit RMA
• Manage incoming calls as part of the support phone queue
• Provide assistance with troubleshooting via phone and email
• Multi-tasking and maintaining the highest metrics on the team (on average 2-3x volume of team members)
• Parts: identifying old or defective parts, which component requires replacing, quote repair costs and process
• Anthem and PW products: networking, connection issues, Anthem Room correction so

Technical Support Advisor

Paradigm Electronics Inc

Apr 2022 - Mar 2023 (1 year)

• Identify and troubleshoot consumer electronics and home theater setups
• Providing quality support in the form of procedural documentation
• Resolving firmware and software issues
• Manage incoming calls and emails
• Talking customers through a series of steps to resolve reported problems
• Consumer pre-sales interests and product comparison related inquiries
• Parts: diagnosing speaker issues, determining which component requires replacing
• Authorize Returns and issue Service Tickets
• Provide, assist and maintain FAQs for internal database and company websites
• Supporting, testing and evaluating new applications and products

Electronic Technician

UbreakIfix

Nov 2021 - Apr 2022 (6 months)

Repair of consumer electronic devices, providing technical support and customer service to clients in a face to face business.

Customer Service Representative

Uhaul

Oct 2020 - May 2021 (8 months)

Customer service and rental assistance, manage booking via internal software, vehicle repair and prep, hitch installation, trailer hookup, sales.

Tea Guide

DAVIDsTEA

Jan 2020 - Mar 2020 (3 months)

Customer service and food handling, sales, inventory management.

Terminal Technician

AmTote International

Jun 2015 - Jul 2019 (4 years 2 months)

Independent supervising technician for Microsoft Windows based betting operation at Grand River Raceway, Flamboro Downs, Clinton Raceway and Hanover Raceway.

B

Technician and Sales Representative

Bali Electronics

Jun 2009 - Oct 2014 (5 years 5 months)

• Assist with support of Windows XP, 7, 8, 10, MacOS, Android and iOS systems through hardware and software
troubleshooting
• Test and verify hardware and support peripherals to ensure that they meet specifications
• Monitor functioning of equipment and make necessary modifications
• Select hardware and material based on customers’ requirements
• Recommend purchase of equipment/products allow for better performance of equipment
• Test, maintain, and monitor computer programs and systems during install and repair procedures
• Provide staff and users with assistance solving computer related problems
• Assemble and repair desktop and notebook hardware
• Sell and repair cellular phones and accessorie

Raman Bali

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Raman Bali

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