Cold Caller
Cleaning In Motion
Jan 2024 - Jan 2025 (1 year 1 month)
As a Cold Caller, I maintained accurate lead and client records in CRM, tracking conversion rates and campaign ROI to guide strategy. I scheduled on-site assessments and service appointments, coordinating with cleaning crews to ensure seamless onboarding. Following up with warm leads was essential to sustain engagement, upsell additional services, and secure repeat business. I handled escalated customer concerns with empathy, providing long-term resolutions that strengthened client retention. My role involved prospecting residential and commercial cleaning leads through high-volume cold calling, averaging 200 calls per day. Additionally, I generated new leads by scraping local business pages and community directories, expanding the pipeline
