R

Ralf Louise Vico

About

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Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • W
    Senior Associate Hotel Planner
    WNS Philippines
    Mar 2025 - Current (1 year 8 months)
    Handle inbound and outbound calls for hotel reservations Assist customers with booking Modifying, or cancelling reservations Provide information on room availability Pricing and promotions Address customer inquiries, concerns, and special requests Top agent for nesting (April) and production endorsement (May)
  • M
    Financial SalesAssociate
    Manulife Chinabank Life Assurance Corp
    May 2024 - Mar 2025 (11 months)
    Leveraged advanced CRM tools to streamline client management, achieving a 30% improvement in followup efficiency and a 20% increase in cross-selling opportunities. Provided expert financial advice tailored to client needs, focusing on retirement planning, investmentlinked policies, and protection products. Developed and executed strategic outreach campaigns that boosted lead generation by 25%, using datadriven insights and effective communication strategies to secure high-value client engagements. Leveraged China Bank's customer base to drive cold calling and lead generation efforts, helping to increase new policyholders by 15%
  • Inc.
    B2B Newsletter
    Inc.
    Sep 2023 - Mar 2024 (7 months)
    Responsible for overall editorial, design, and format of B2B Newsletter. Published B2B email newsletters using Hubspot CRM. Monitoring and generation of data reports for presentation to upper management
  • M
    B2B KAM/ Sales Lead/ Marketplace CSR
    Monoprice Inc.
    May 2021 - May 2024 (3 years 1 month)
    Drove 15-25% growth in B2B sales revenue by fostering relationships with Fortune 500 companies and key verticals, aligning sales strategies with client business objectives. Negotiated and closed high-value contracts, exceeding quarterly revenue targets by 10%within the fiscal year. Conducted comprehensive client needs analyses, uncovering opportunities that boosted account profitability by introducing tailored solutions. Managed and mentored a cross-functional team of 2 Key Account Managers and 12 Account Managers, ensuring achievement of KPIs and improving team efficiency. Designed and delivered onboarding training programs, reducing employee ramp-up time by 50%while maintaining a 95% SLA compliance rate. Leveraged tools like HubSpot CRM a
  • Quantrics Enterprises Inc
    Customer Service Representative/ SME
    Quantrics Enterprises Inc
    Mar 2020 - Apr 2021 (1 year 2 months)
    Consistently exceeded KPIs, achieving 6-8%growth in performance metrics for five consecutive months, leading to an accelerated promotion to SME. Resolved complex customer issues with innovative solutions, maintaining a 95%customer satisfaction score. Proactively analyzed customer feedback to implement process improvements, enhancing the overall customer experience. Developed comprehensive FAQs and workflows, reducing ticket resolution time by 20%and increasing first-call resolution rates.
  • B
    Senior Bancassurance Sales Executive
    BPI-Philam Life Assurance Corporation (BPI-AIA)
    Jan 2016 - Feb 2020 (4 years 2 months)
    Achieved 20%YOY growth in customer base, leading to a 10-15% increase in referrals and first-year premiums (FYP). Delivered engaging presentations on insurance products, simplifying complex insurance concepts for client understanding and decision-making. Strategically leveraged cross-selling and up-selling techniques, enhancing client portfolios and achieving top performer recognition. Kept abreast of industry trends and regulations, ensuring compliance while providing value-driven solutions.
  • R
    Accounts Payable
    Regus Inc.
    Jan 2015 - Aug 2015 (8 months)
    Improved the accuracy of financial reports by identifying and rectifying general ledger discrepancies, ensuring 100%compliance with audit standards. Streamlined month-end closing procedures, reducing reporting time by 15% through optimized processes. Collaborated with vendors to resolve invoice disputes, maintaining strong relationships and a 98%on-time payment record.
  • B
    Territory Manager
    Basic Pharmaceuticals Inc.
    May 2013 - Jun 2014 (1 year 2 months)
    Ranked #2 out of 16 Territory Managers in Luzon for revenue growth and customer acquisition within six months of tenure. Grewterritory sales and collection revenue by 25% by implementing strategic marketing campaigns and building robust client relationships. Partnered with healthcare professionals to identify unmet patient needs, promoting effective product solutions that aligned with industry standards.
Education verified_user 0% verified
  • P
    Masters in Business Administration
    PLMar
    Aug 2021 - Current (5 years 3 months)
  • P
    Marketing Management
    Philippine School of Business Administrations
    Jun 2009 - Apr 2013 (3 years 11 months)