R

Rakesh Ramanjulu

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Technical Support Engineer
Pennsylvania, United States

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work
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Résumé

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  • Airgas
    Senior eCommerce Operations Analyst
    Airgas
    Oct 2023 - Current (3 years 1 month)
  • SimpleTire
    Production Support Specialist
    SimpleTire
    Aug 2021 - Aug 2023 (2 years 1 month)
  • DaVita Kidney Care
    Data Analyst/ Account Manager
    DaVita Kidney Care
    Mar 2020 - Mar 2021 (1 year 1 month)
  • F
    Platform Operations Analyst
    FreedomPay
    Aug 2017 - Aug 2019 (2 years 1 month)
  • Radial Inc
    Database Administrator
    Radial Inc
    Jun 2015 - Mar 2017 (1 year 10 months)
    Employed as an L1 Database Administrator with an emphasis on Oracle (built on Unix) and SQL Server (built on Windows) databases in a 24/7 environment. This includes maintaining integrity of databases during all seasons. Executing SQL (DML, DDL, DCL, TCL) statements on user requests that have been approved by the companies Change Control Team. Executing Database Changes to bring databases up to necessary industry standards. Extensive experience with all phases of Software Development Life Cycle (Analysis, Design, Implementation, Testing, and debugging). Perform scheduled reboots, tune databases, or execute failover protocols according to industry standards. Approve all production schema changes. Execute and disaster recovery protocols to ens
  • eBay Enterprise
    Production Analyst
    eBay Enterprise
    Dec 2011 - May 2015 (3 years 6 months)
    As a Production Support Analyst, I am employed to work in a fast-paced 24/7 incident management team within an e-commerce environment. Using my broad knowledge of Oracle SQL, Linux, and other internally developed applications to triage multiple production issues that arise on a daily basis while resolving within the expected SLA. This role also requires collaborative focus relationships and eliciting symptom and impact details from end-users, clients, 3rd-party vendors, operations resources, developers and other sources, then recording those details and pursuing a remedy in a timely and efficient manner. During my tenure, the Production Support Team has grown and has continually evolved to obtain a much broader field of technical skill set