Rajarshee Maiti

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Customer Success Manager, Founder’s Office

Goodmeetings

Jun 2024 - Current (1 year 7 months)

Leading customer success and GTM Ops and building Goodmeetings

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Customer Success Manager

Goodmeetings, Inc.

May 2024 - Current (1 year 8 months)

• Drove $10M+ ARR growth in Mid-Market and SMB segments, contributing to a 20% YoY revenue increase. • Reduced churn to 10% MoM by analyzing data insights to enhance user engagement and eliminate blockers. • Built and scaled the #1 revenue team from scratch, growing from an intern-led team to a high-performing 10+ member team. • Achieved 70% adoption of GenAI products across key accounts, driving product expansion and market penetration. • Led end-to-end AI product development, ensuring seamless adoption of AI initiatives and custom solutions. • Successfully reached product-market fit for GenAI features, conducting competitive research, analyzing customer needs, and iterating on product roadmap. • Revolutionized onboarding for enterpris

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Senior Executive, Customer Success

AgriChain

Aug 2023 - Jun 2024 (11 months)

All things customer success and Product. Got my hands on experience on product market fit and growth in the AgTech space.

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Senior Executive, Customer Success

AgriChain

Aug 2023 - May 2024 (10 months)

• Acted as the key liaison for mid-market accounts, including Pepsico, Viterra, Mauri, Cargill, and Marnco, managing a book of business valued between $500K and $2M. • Led business and quarterly reviews (QBRs) with clients to assess performance, uncover challenges, and identify strategic growth opportunities. • Collaborated with clients to understand business goals, demonstrating the product's value in achieving measurable outcomes. • Proactively monitored customer health metrics and usage patterns, identifying at-risk accounts and deploying tailored retention strategies. • Managed the end-to-end onboarding process for new supply chain clients, reducing onboarding time to 1 month and driving strong product adoption. • Developed and ex

Associate, Merchant Success

ShipBob, Inc.

Aug 2022 - Aug 2023 (1 year 1 month)

• Served as the primary contact for top-tier merchants, including Petlab, TikTok, Netflix, and 100 Thieves, managing accounts worth $5M+ in ARR and driving a 25% increase in overall account revenue through strategic upselling and cross-selling. • Managed the complete account lifecycle, from onboarding to renewals, achieving a 90% renewal rate and generating $1M in upsells and cross-sells within the first year. • Utilized advanced SQL and data analytics to forecast merchant sales volumes and capacity, improving forecasting accuracy by 18% and ensuring alignment with operational goals. • Reduced onboarding time for new merchants by 40%, cutting time-to-value from 4 weeks to 2.5 weeks and increasing product adoption by 30%. • Improved SLA

Associate, Merchant Success

ShipBob

Jul 2022 - Aug 2023 (1 year 2 months)

Cross-functional generalist problem solving role that involves customer success,enterprise account management and agile project management alongside wearing multiple hats to get SHIP DONE! • Manage top revenue-generating merchants, serving as their primary contact and advisor. • Support mid-market accounts with strategic guidance and assistance. • Foster strong relationships with stakeholders to align solutions with business objectives. • Identify growth opportunities and drive upsells and cross-sells. • Conduct regular business reviews to optimize performance and develop action plans. • Collaborate with internal teams for seamless fulfilment and shipping processes. • Advocate for merchants, resolving issues, and providing timely solutions

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Analyst Trainee

Neotas

Jan 2022 - Jul 2022 (7 months)

Founders Office Intern

Newton school

Nov 2021 - Jan 2022 (3 months)

•Communication bridge between management & Clients •Handling Business Operations & Strategy •Client management and onboarding of new enterprise companies •Assisting & Brainstorming sales enterprise team with daily operations •Scheduling Meetings and Interviews for students and providing Placement assistance •Consulting and Counseling students with insights of JD and industry stack requirements • Placement Coordination and routine interest check • Key account management for enterprise company and assisting account managers on everyday operations • Exam Coordination and process support. • rajarshee.m@newtonschool.co - for placement coordination and support.

Founder's Office Intern

Newton school

Nov 2021 - Jan 2022 (3 months)

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Supply Chain Intern

Sep 2021 - Dec 2022 (1 year 4 months)

Supply Chain Operations Intern

Flipkart

Sep 2021 - Oct 2021 (2 months)

Working at Asia Pacific's largest supply chain hub, Flipkart Regional Distribution Center (RDC), East as an Operations Management Intern. Roles and Responsibilities: • Analyzed logistics policies and procedures • Identify process bottleneck and implement solutions in a timely manner • Managed inbound logistics operations for the imported shipments • Study and design the mother hub layouts • Evaluate and report on KPIs • Engage and Responsible for issue resolution and escalation matrices • Adhere to 5S and advocate strong process alignment • Support to solve logistics, shipping, and fulfillment issues • Oversee warehouse operations and Ensure accurate inventory tracking • Process product returns and monitor RMA receipts through incoming in

Founders Office

Newton school

Aug 2021 - Feb 2022 (7 months)

Management Trainee

Flipkart

Jul 2021 - Oct 2021 (4 months)

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Management Trainee

Offbeat CCU

May 2021 - Sep 2021 (5 months)

•Collect quantitative and qualitative data from marketing campaigns •Support the marketing team in daily administrative tasks •Work with event/ other vertical marketing team to help organize events/ workshops/ sessions. •Perform analysis of marketing and sales data •Collating Data of Techno India Dama for their largest vaccination drive in Eastern India •Handling Business support for Café Offbeat Up There and Alfresco •Responding to client feedbacks and queries ensuring proper damage control and resolution. •Client Relationship Management and email support for vaccination drives. •Public Relations and Marketing for Kolkata Design Festival 2021 in association with École Intuit Lab × Techno India University.

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Management Trainee

Offbeat CCU

Feb 2021 - Nov 2021 (10 months)

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Management Trainee

Offbeat CCU

Jan 2020 - Aug 2021 (1 year 8 months)

Rajarshee Maiti

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