Customer Support Specialist with experience in multi-channel support (chat, email, and phone). Skilled in tools such as Salesforce, CRM, and helpdesk systems. Participated in social projects during the COVID-19 pandemic, assisting young women through the Casa da Mulher do Nordeste. Strong teamwork skills, quick problem-solving abilities, and a focus on customer satisfaction. Currently living abroad since 2022, with a broadened perspective on life experiences and professional goals.