Rahul Virani

Sr. Executive - Operations and Customer Relationship Management

Skill Nation

Apr 2023 - Dec 2023 (9 months)

• Managed and mentored a team of 10 members of a third party outsourcing firm which handled the Customer Support process of Skill Nation. • Monitor expenses and budget in line with the finance and accounts department. • Provide recommendations and suggestions for improvements in any aspects relating to increased performance. • Help with the onboarding process including screening and interviewing candidates. • Interacting with customers and suppliers, answering questions, and resolving issues. • Train new hires as necessary and ensure policies and procedures are followed • Communicate with payment portal and handling the customer disputes, • Coordinates with different departments to achieve optimal work production across the board.

E

Executive - Operations and Customer Relationship Management

Mar 2022 - Mar 2023 (1 year 1 month)

• Monitor expenses and budget in line with the finance and accounts department. • Provide recommendations and suggestions for improvements in any aspects relating to increased performance. • Help with the onboarding process including screening and interviewing candidates. • Interacting with customers and suppliers, answering questions, and resolving issues. • Train new hires as necessary and ensure policies and procedures are followed • Communicate with payment portal and handling the customer disputes, • Coordinates with different departments to achieve optimal work production across the board.

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Executive - Business Development (LinkedIn Growth)

Hirect India

Feb 2022 - Mar 2022 (2 months)

1 . Generating Leads of recruiters, startup founders, HR executives through LinkedIN. 2. Pitch the Hirect benefits and make them register on the platform. 3. Convert the recruiters and founders on the platform by connecting them on LinkedIn

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Executive - Business development

Winuall

Oct 2021 - Jan 2022 (4 months)

T

Trainee - Business Development

Sep 2021

Remote

D

Intern - Marketing And Business Development

Digifuse

Sep 2019 - Oct 2019 (2 months)

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