R
Rahul Tripathi
About
Detail
Gurugram, Haryana, India
Résumé
Jobs
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ServiceNow DeveloperLyra Health• configured inbound email flow and case management.
• Implemented multiple Service Catalogs and Catalog items for the Client and was involved in interesting and understanding the change of requirements.
• Created various UI policies, UI actions, scheduled jobs, ACLs, and Inbound Actions.
• Implemented Import sets and Transform Providing daily resolution to tickets and reported issues.
• Giving live demos to customers for process understanding. Contacts, contact relationships, account teams, and responsibility definitions
• Contracts, entitlements, and service level agreements (SLAs) Configure case forms and state flows.- KServiceNow DeveloperKloves Software Pvt Ltd.• Create Custom Fields and Form Customization IN HR Case table. Create Custom template for Create Cases.
• Works on Flow Designer to Control Flow of HR Case.
• Create Notification through Inbound Email Actions.
• Works on Creating UI Actions, UI Policies and Client Scripts.
• Works with Development and Support team. - NServiceNow DeveloperNfilade Security Solutions• Hands on Experience on Business Continuity Management in Servicenow.
• Worked on Creation of BIA (Business Impact Analysis)in Servicenow.
• Work on Flow of BIA for Approvals.
• Worked on Creation of BCP (Business Continuity Plans)in Servicenow.
• Work on Flow of BCP for Approval send Creation of BCP Templates.
• Work on Creations of BCP through BIA. - ServiceNow DeveloperLyra Health• Worked on Agile Methologies
• Workflows and sending approvals.
• Tigger Notifications and Create Surveys Forms.
• Created Inbound Actions for creating tickets through mail.
• Created Multiple forms using catalog item as per the requirements.
• Created logics in Business rule, UI Actions and Client Scripts for optimizing the process.
• Works on SLA and also do Retroactive Testing on Incident Form. - ServiceNow DeveloperLyra HealthResponsible for project stories delivery and support tickets :
• configured inbound email flow and case management.
• Implemented multiple Service Catalogs and Catalog items for the Client and was involved in interesting and understanding the change of requirements.
• Created various UI policies, UI actions, scheduled jobs, ACLs, and Inbound Actions.Implemented Import sets and Transform Providing daily resolution to tickets and reported issues.
• Giving live demos to customers for process understanding.
• Contacts, contact relationships, account teams, and responsibility definitions
• Contracts, entitlements, and service level agreements (SLAs) Configure case forms and state flows
• Configure workspaces an
Education
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- VB-Tech (CSE)Vindhya Institute of Technology and ScienceJan 2017 - Jan 2021 (4 years 1 month)
- SService-now TrainingSnow Planet ServiceCertificate of training in Service-Now from Snow Planet Service.
- NBasic C & C++Naresh ITechnology
- Flow Designer Micro CertificationServiceNow