Rahul Tripathi

ServiceNow Developer

Lyra Health

• configured inbound email flow and case management. • Implemented multiple Service Catalogs and Catalog items for the Client and was involved in interesting and understanding the change of requirements. • Created various UI policies, UI actions, scheduled jobs, ACLs, and Inbound Actions. • Implemented Import sets and Transform Providing daily resolution to tickets and reported issues. • Giving live demos to customers for process understanding. Contacts, contact relationships, account teams, and responsibility definitions • Contracts, entitlements, and service level agreements (SLAs) Configure case forms and state flows.

K

ServiceNow Developer

Kloves Software Pvt Ltd.

• Create Custom Fields and Form Customization IN HR Case table. Create Custom template for Create Cases. • Works on Flow Designer to Control Flow of HR Case. • Create Notification through Inbound Email Actions. • Works on Creating UI Actions, UI Policies and Client Scripts. • Works with Development and Support team.

N

ServiceNow Developer

Nfilade Security Solutions

• Hands on Experience on Business Continuity Management in Servicenow. • Worked on Creation of BIA (Business Impact Analysis)in Servicenow. • Work on Flow of BIA for Approvals. • Worked on Creation of BCP (Business Continuity Plans)in Servicenow. • Work on Flow of BCP for Approval send Creation of BCP Templates. • Work on Creations of BCP through BIA.

ServiceNow Developer

Lyra Health

• Worked on Agile Methologies • Workflows and sending approvals. • Tigger Notifications and Create Surveys Forms. • Created Inbound Actions for creating tickets through mail. • Created Multiple forms using catalog item as per the requirements. • Created logics in Business rule, UI Actions and Client Scripts for optimizing the process. • Works on SLA and also do Retroactive Testing on Incident Form.

ServiceNow Developer

Lyra Health

Responsible for project stories delivery and support tickets : • configured inbound email flow and case management. • Implemented multiple Service Catalogs and Catalog items for the Client and was involved in interesting and understanding the change of requirements. • Created various UI policies, UI actions, scheduled jobs, ACLs, and Inbound Actions.Implemented Import sets and Transform Providing daily resolution to tickets and reported issues. • Giving live demos to customers for process understanding. • Contacts, contact relationships, account teams, and responsibility definitions • Contracts, entitlements, and service level agreements (SLAs) Configure case forms and state flows • Configure workspaces and advanced work assignment.

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