Prasanta Roy Customer service, Business service,

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Operations Team Lead

Sunil Khullar InfoTech Management Services Pvt. Ltd.

Jan 2026 - Apr 2026 (4 months)

• Lead property management operations for multiple US-based clients, overseeing financial workflows, books of accounts, and planning cycles through AppFolio and Rent Manager. • Manage end-to-end project delivery including requirements gathering, workflow design, stakeholder coordination, and reporting on activities in progress. • Serve as internal escalation point for system and workflow issues; partner with vendors (including AppFolio) to troubleshoot and implement solutions. • Handle vendor activities and invoice management in AppFolio and Rent Manager, ensuring accurate and timely documentation. • Create budgeted financial reports to support future planning; perform banking statement reconciliation for management company and property acc

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Operations Executive

Kaps Enterprises

Sep 2024 - Jul 2025 (11 months)

• Oversaw end-to-end property management operations, ensuring tenant satisfaction and fostering a secure and responsive living environment across multiple properties. • Conducted regular audits of front office processes to enhance operational efficiency and align activities with company objectives • Proactively identified tenant issues via digital portals and coordinated with maintenance and office staff to resolve concerns. Prepared and submitted key forms (IRFs, Capital Expense Forms, MRFs) to streamline resolution processes. • Monitoring of front office staff to ensure proper disbursement of stipend is correctly mapped with their daily working hours. • Supervised front office personnel, tracked attendance using geofencing tools, and ensu

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Customer Support Administrator

Tools4trade

Jul 2023 - Sep 2024 (1 year 3 months)

Handled multi-channel customer support (phone, live chat, WhatsApp, ticketing) through Zoko and Infinity CRM. Managed executive calendars, task workflows, and inbox administration; maintained records in Google Workspace. Built performance and analytics tracking dashboards in Excel and Google Sheets. Coordinated e-commerce order tracking via Shopify and Plenty Markets.

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Customer Sales/ Service Executive

Bee Idea Technology LLC

May 2023 - Jun 2023 (2 months)

• Making calls to potential customers. • Generating Leads. • Talking to customers and solving their queries regarding deposits or the use of the applications. • Providing support by explaining gaming rules and regulations. • Use of CRM tools to make calls via manual calling or progressive calling. • Sales development through outbound calls.

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Business Associate

Bengal Hardware Stores

Jan 2009 - Current (17 years 5 months)

- I am working taking care of customer services such as complaint addressing, problem solving, meeting B2B customers for sale of our products, direct customer dealings, invoice creation, government documentation for GST return filing, balance sheet

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Previous Office

J. P. Morgan Services India Private Limited www.jpmorgan.com

Jan 2008 - Jan 2009 (1 year 1 month)

- I used to work there doing updates to bonds, shares being issued by front end office and middle office. I worked as per Asian Stock Market timing. Documentation based on Bloomberg data, Excel documentation, Word documentation

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Part Time work

Neutron Systems

Jan 2006 - Jan 2007 (1 year 1 month)

- I took up a data entry work while studying in college. I worked as a data entry analyst, where I used to get data from google and had to get it properly written in Excel work sheet. Around 150 + data I used to transfer from website to excel.

Prasanta Roy

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