Rahid Abdul Kalam

Solution Engineer

Unity Technologies

May 2022 - Current (4 years 1 month)

Lead and manage implementation projects from start to finish, including planning, organizing, overseeing work flow, maintaining communication throughout the course of the project to meet customer expectations. Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality and clarify the product behavior. Drive complex & high-profile technical escalations, Investigate technical issues, identifying potential causes and solution.

G

Project Lead

Gadgeon Inc.

Apr 2019 - May 2022 (3 years 2 months)

Perform Customer and Product Analysis on the existing platform and generate the top-level reports for the senior LT to make strategic decisions. Lead and handled a team of 12+ Professionals for directing end-to-end Production Support & Business Analysis activities. Success in leading end-to-end perfection across Incident, Service, Problem, Escalation that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction.

F

Lead Support Engineer

Finastra Solutions

Jun 2016 - Apr 2019 (2 years 11 months)

Team Management - Code Review, Handle escalations, Leaves, Works assigned, Shifts, Overtime works, weekly and monthly bonus. Acting as an escalation gate; addressing or resolving customer queries/complaints/escalations on priority in order to achieve customer satisfaction matrices through Dynamic CRM. Impressive success in researching software issues, debugging code, write stored procedures/triggers, developing tools and writing utility scripts and programs to maintain data to achieve the SLA objective. Expertise in C#, Microsoft SQL Server, Grafana, RabbitMQ, Centura, SQR, QRP, XML, IIS 7, XML, Postgre SQL, Oracle Forms and reports. Technical SME in Overnight Processing, Cards, Purging, Archiving, File Load, Reports and Configuration.

C

R&D Support Engineer

CAST Software

Jan 2016 - Jun 2016 (6 months)

Control the technical analysis and functional abnormalities of the CAST software deployed on customer site (financial institutions, industrial companies, public administration). Analyzing customer needs, following up corrections of bugs and tracking customer patches, and proposing workaround solutions. Work on diverse and complex technical environments: database (Oracle, SQL Server, Postgres), languages (C, C + +, .Net, J2EE, PLSQL, TSQL, VB, PB ...).

D

Software Support Engineer

D+H Financial Solutions

Sep 2012 - Jan 2016 (3 years 5 months)

Skilled in interacting with clients in MS CRM and escalate complex and/or client sensitive issues; tools used: Zendesk, ServiceNow, Jira. Responsible for supporting the upgrades, hotfixes, releases and year end processing of the application. Track record of managing & resolving the tickets, conducting defect analysis, fixing, validating data and reporting. Hands on experience in debugging and analysing T-SQL stored Procedure and C# code for performance tuning.

Rahid Abdul Kalam

About

Detail

Timeline

Résumé